AIDET/Intro.
The "D" in AIDET stands for, what?
Duration.
To take responsibility for a situation and give it your best....is an example of which Core Value?
"OWN IT"
What do you do when there is a Code Red?
R.A.C.E.
T/F: Anyone can find out if a patient is here in the hospital, so it's okay to talk about it.
FALSE: Privacy Patients
When apologizing, why do we use "your experience" instead of more specifics?
Because that is what is neutral. Perception is reality. Not blaming anyone.
What two things do you tell someone when you're introducing yourself to them?
Name and Position/Title.
Why do we have Core Values?
So, as one team- UAB, we can be on the same page to portray what UAB stands for.
What do we need to know about the doors during a fire?
Keep them closed!
What is one reason someone would be on privacy automatically?
Politically well-known, unconscious at the scene, domestic violence, gun shot, or gang relation.
What is the last part of the 4-part apology?
NOW: What I can do for you, right now is....
When we tell someone how long something will take, do we use mins or phrases?
Phrases. Only use minutes if you're sure & can held to it. (over-estimate).
When you are wearing your UAB badge- what does this mean about who you are, in that moment?
What is the only thing you need to do when there is a "Code Blue"?
Get out of the way.
T/F: If you have written down patient information, you need to make sure to put it in the trash can afterwards.
False: Put it in the shred box, immediately.
FALSE- that's not the point & we are apologizing on behalf of UAB.
What is the hand sanitation policy used before and after a Patient interaction called? "(_______-____/ ______-______)"
Gel-in/Gel-out
What do we apologize for when someone is upset? "I'm sorry that was ______ ___________"
What is the earliest you can clock-in for a shift that starts at 10am?
9:55am
If you see someone you know here, as a patient, and they message you later and say they saw you- can you admit you work here and saw them?
YES. (But YOU can't message them...)
Give me an example of a recommendation you could give after the "NOW" part?
Parking advice, directions, tips, etc.
What are you "explaining" when you use the E in AIDET?
What you are doing to/with/for the patient.
If you have tried "working together" but you feel that some of your co-workers are tough to communicate with, who would you go to first? Next?
Lead. Coordinator.
If my uniform isn't clean, I can wear UAB t-shirts with my work pants.
False- there will be fun days where we dress up or down. There are even "seasonal uniform changes," but the uniform is standard (and important) on all other days.
If someone going to visit and asks specifically for the location to a room #, by room #, can you tell them how to get there?
You can tell them how to get to where that room number would be, if on a regular unit (assuming no visitation restrictions). No other info can be given, however.
Is it okay to guess how the experience made that person feel?
Yes-- use an emotion word. If you're wrong, it will help clarify & shows you're listening.