Debit Cards
Payments
Transfers
Money
Miscellaneous
100
The level note you place when the call drops before your new debit card order is complete.
What is Member Level.
100
The expiration used for your notation when making a mortgage payment.
What is 180 days.
100
This level notation is left when ACHO fraud has occurred.
What is Member Level.
100
This expiration must be used if you denied an early release of DDNP.
What is 1 year.
100
The level note and expiration you leave when there is no answer or the member can't hear you ... i.e. dead air.
What is Member Level with default expiration.
200
The level and expiration used when a card is negged Do Not Honor or Lost or Stolen.
What is Default expiration at the Account Level. *** Note: Always include the last 4 of the card number and the reason in your notation.
200
This expiration is used when providing a loan payoff.
What is no expiration.
200
This level notation is left when sending a Western Union request.
What is Account Level.
200
This level and expiration is used when a member requests to delete funding.
What is: -Account Level -No expiration.
200
The level and details needed when sending an Interim Statement.
What is: -Account Level -Note the order was placed and which delivery option was chosen.
300
The level, details (2), and expiration that must be left when a debit card is negged due to Lost or Stolen and Fraud Reported or Fraud or Compromised.
What is: -Member Level -The last 4 of the card number and detailed reason -Default expiration.
300
This must be included in your notation when making payments to a delinquent lending product (4).
What is: -Method of payment -Amount paid -Last 4 digits of debiting account -Confirmation number, if applicable.
300
This level notation must be made after providing a Western Union confirmation number.
What is Account Level.
300
This level and expiration must be used any time a free check order is placed.
What is: -Account Level -1 year.
300
The expiration used when you create a Member Level note for the !Member Contact Information Update.
What is 90 days.
400
This must be included in your Member Level notation when a 3rd party finds a member's card (3).
What is: -The third party who found the card -Last 4 of the card number -Any action taken.
400
This must be included in your notation every time you make a mortgage or equity loan payment (4).
What is: -Method of payment -Last 4 digits of the paying account number -Amount paid -Confirmation number, if applicable.
400
This level notation must be made if the caller hangs up or says he/she will call back during an ACHO.
What is Member Level. *** Note: Default expiration.
400
This level and details (2) must be left for debt sales i.e. sold account calls.
What is: -Member Level -Note that the member was advised of the sold status and any other pertinent details of the call.
400
The level notation that must be placed when we advise a member that their mortgage lien has not been received.
What is Member Level *** Note: This is placed at the default expiration and is the same for Lien Docs Not Received.
500
The level, expiration, and details (3) that must be left after providing information for Releasing VCC Authorization.
What is: -Member Level -Default expiration -Temporary credit was offered, last 4 of the card number, & describe the member's emergency.
500
This must be included in your Account Level notation when you provide a loan payoff (4).
What is: -To whom -Current payoff and/or 14-day payoff provided -Good through date -If per diem was given.
500
This must be listed in an account level notation if provided and means "for each day".
What is per diem.
500
This must be included in your notation if a fee is waived for a Navy Federal employee.
What is: -Amount -Assist Line representative who approved the refund.
500
The level, expiration, & details (1) that must be left when you use Language Link.
What is: -Member Level -No expiration -The member confirmed understanding of the English only disclosures.
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