Miscommunication Happens
Name two variables that may shape our perceptions of what someone else is trying to communicate.
Possible answers: knowledge, past experience, age, race, gender, ethnicity, religion, or family background.
Which level of communication focuses on clarity?
What distracting object was the subject of multiple slow-mo replays by the judges?
A caterpillar (climbing on top of the sandwich)
Name one of the ingredients for great communication.
Clarity, brevity, context, impact or value.
Cooperation begins with...
Mutual respect.
Name one thing miscommunication can lead to (there are three possible answers).
Confusion, animosity or misunderstanding.
Which level of communication requires a full command of your material and understanding of your audience's expectations?
Executive Level.
The judges were looking for assertive communication. Please provide an example of assertive communication.
- Being direct
- Being honest
- No discount
When is clarity an important ingredient for effective communication?
When there is a lot of complexity.
Collaboration begins with...
Mutual trust.
Name a simple practice that can help us all navigate our daily interactions for better communication.
Possible answers:
- Recognize passive hearing and active listening are not the same.
- Listen with your eyes and ears, as well as with your gut.
- Take time to understand as you try to be understood.
- Be aware of your personal perceptual filters.
Which level of communication involves getting your audience to connect and care?
Leadership Level.
What type of communication was Natasha using when she almost let her friend talk her into stealing money from her parents?
Passive communication (not being direct or honest about what she wanted).
When is brevity an important ingredient for effective communication?
When you don't have a lot of time to convey your message.
If cooperation requires transparency, then collaboration requires...
Vulnerability.
Which model of communication views communication as a message that moves directly from one person to another (i.e. tossing a ball)?
Transmission model.
Name two of the 3 levels of communication.
Possible answers:
Executive, Leadership, Professional
Name one of the two verbal elements the judges of the Communication Olympics were scoring contestants on.
Possible answers:
- Asking questions
- Making acknowledging statements
When is impact an important ingredient for effective communication?
When there are a lot of other things going on and you want to make sure people remember what you were talking about.
Which type of working together, cooperation or collaboration, requires interdependence?
Collaboration.
Which model of communication acknowledges the many added challenges and complexities of communicating (i.e. the ball is actually a lump of clay)?
Transactional Model.
Which level of communication involves getting your audience to act?
Executive Level.
Name the two non-verbal elements the judges of the Communication Olympics were scoring contestants on.
Eye contact & nodding.
When is value an important ingredient for effective communication?
When people are skeptical, there are other options or the stakes are high (i.e. competition).
Cooperation - Collaboration =
Disunity