Product Knowledge
What account allows a free check order each year?
Checking United 55+
Mount Everest is located in which mountain range?
The Himalyas
Where would you verify if there are additional signers on an account?
Additional Relationships
What is the item that C3 cannot process stop payments for?
ACH
In October 2023, UCBI acquired this financial institution, increasing our footprint in FL?
First National Bank of South Miami
Who is UCBI Credit Card service provider?
Elan
Which country gifted the Statue of Liberty to the US?
France
How many questions can a customer miss before you have to get them to a branch?
2
Max amount an agent can transfer if the account holder is a signer on both accounts?
$10,000
______ is currently UCBI's Chairman and CEO?
Lynn Harton
What is the required deposit to open a United Savings Account?
$100
What city and state was Elvis Presley born in?
Tupelo, Mississippi
What is Voiance?
3rd party interpreter service
The bottom line of the United Creed states?
"The Bank that Service Built" or "Because of the Customer, we exist"
UCBI currently has branches in how many states?
6
What type of account allows 500 monthly transactions free of charge?
Business Select Checking
Who is the last person to play the lead role in the James Bond 007 movie series?
Daniel Craig
Where can the 3rd party scripting be found?
Scenario specific scripting in the procedures
The acct it titled-Mary Smith Bob Smith-Rep Payee. Who are allowed to speak with concerning acct?
Bob
UCBI is a ___ time winner of the JD Power award for customer satisfaction with consumer banking in the SE?
9
What is the minimum opening deposit for a Business Freedom Checking account?
$100
What is the highest possible score in a single frame of bowling?
30
How many questions must a customer correctly answer with a red Pindrop screen? (Assume no PW on acct)
5
Fee charged for an Official Check?
$10
UCBI was incorporated in what year?
1987