Account
A lease/deed, and copy of DL
What is paperwork needed to set up an account?
Clearwater
What is our online payment vendor?
Cost of a tag or interrupt fee
Minimum usage amount billed for water
What is 2k gallons?
Pictures are required when completing this each month.
What is reading a meter?
Amount of time required to set up service without incurring additional fees.
What is 2 business days?
Credit cards, checks, cash, money orders, and Autodrafts
What are acceptable payment types?
Can be returned after 12 consecutive months of good payment history.
What is a deposit refund?
Beginning amount of waste water charged when an account first opens.
What is 8k gallons?
Type of leaks that are not eligible for adjustments.
What are pool and sprinkler system leaks?
The security level of an account unless otherwise requested
What is confidential?
Options for deposits on apartments.
Either surety bonds or $75 per unit.
The fee amount for an NSF charge.
What is $35.
Cost of an extra bin each month
What is $9.05?
Must be checked prior to putting in a High Bill Complaint
What is the audit report?
This cannot be returned until an account is closed
What is commercial deposits?
10 Days
What is the max number of days for a Payment Arrangement?
1 year, or 2 in 5 years
What is a courtesy fee removal timeframe?
Requested when a citizen's doctor says they need assistance with the trash bins
What is a Special Collections Sticker
7 days after a yellow tag is delievered.
What is the date of interruption?
$75 or $100
What is the deposit amount required to start services.
Voided Check and 2 months to activate
What is required to set up autodraft?
Recommended after 2 or more interruptions in a rolling year.
What is an additional deposit?
Different set of charges during the months of April-October
What are summer rates?
Starts at 5pm every day