Onc vs Non-Onc
Referrals
Appointment Notes
Things You May Say or Do on a Patient Phone Call
General Scheduling Rules
100

True or False: You can always schedule a #1 appointment without a referral.

What is False?

100

This is where we leave referral notes.

What is the Communication's tab?

100

Patient has back pain and needs to lay down for treatment

What is *BED REQUEST*?

100

A patient prefers a Russian interpreter

What is 415-353-2690?

100

Ok to Slot Trade within One Hour Duration without approval

What is scheduling at Weill?

200

This department is referring a patient for ENHERTU.

What is Breast Onc?

200

The status is set to "Unable to Reach".

What to do after contacting a patient 3 times without success?

200

A patient cannot move their appointment on a holiday due to treatment window

What is (=)?

200

An elderly patient notifies you that they are arriving alone and use a cane. Direct them to this service upon arriving at the building.

What is valet services?

200

A tool to be used when looking for options to book a patient for an appointment time not given in Solutions View.

What is iQueue?

300

The brand name of this drug "PEGFILGRASTIM-JMDB"

What is Fulphila?

300

Patient is on the schedule, but referral has been closed due to provider removing the order from the linked TPL.

What is email the practice PC to confirm appointment is still needed?

300

This abbreviated treatment regimen is not given in it's entirety. TCHP

What is TAXOTERE/CYTOXAN/HERCEPTIN/PERJETA?
300

You're finishing a call after scheduling their first appointment at Weill. You need to give them the address.

What is 1651 Fourth Street?

300

CRC asks you to book a #1 study patient at the latest time of the day.

What is 1pm?

400

DAILY DOUBLE

Name the Onc vs Non-Onc version of Zoledronic Acid

What is Zometa(onc) and Reclast(non-onc)?

400

*Screenshots*

This referral cannot be attached to an appointment. This step is needed to try and attach.

What is delete the expiration date?

400

What is missing from this appointment note for a returning patient:

 "OCREVUS ____ ____"

What is D15/6MOS and level?

400

Patient informs you they have been referred for Remdesivir infusions.

What is "Please hold, I will have to transfer you to our urgent schedulers."

400

The difference between a Beacon plan and a Treatment plan.

What is there is no difference?

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