History
Tools
UC Client Experience
Get Personal
UC Randomness
100
2005
What year was United Capital founded?
100
Fun, Interactive, Web based tool that allows clients and prospects to analyze how they view money and make financial decisions
What is Money Mind®
100
3 Meetings
What is the Number of Client meetings throughout the 6 Step Process?
100
Value Proposition
What is a series of statements that define who you are, what you do and the primary benefits of doing business with you?
100
The Individual in a Client Meeting responsible for ensuring all promises made, are fulfilled
What is a Relationship Manager?
200
Loyal, Humble and Responsible
What is Who We Are?
200
Mark Ciucci, Michael Duncan, Clive Cholerton, Rob Brown, Sam Miller and Rick Backora
Who are UC Trainers?
200
Money Mind®, One Best Financial Life®, Honest Conversations® and Completion of Data Gathering One Pager
What is reviewed in meeting one?
200
The 3 W's to ask in the Honest Conversations® exercise
What does the card mean to you? Why is it so important? What needs to happen over the next 12 months for you to feel like you made progress?
200
Ideal Work Week
What are structured blocks of time that allow team members to focus on specialized tasks?
300
These team member(s) are responsible for oversight and delivery of Client Experience
Who are Managing Directors and Wealth Advisers/Managers?
300
Answers the "Where am I Today?"
What is the Financial Control Scorecard?
300
Ability to capture future opportunities to serve your client
What is a Client Action Plan?
300
The form used to request direct trades
What is the account modification form?
300
Our new client deliverable documenting the key touch points of our client experience, all bounded together
What is the Guidebook?
400
Chief Executive Officer and founding partner of United Capital
Who is Joe Duran?
400
Fear, Commitment & Happiness
What are the three types of Money Minds?
400
Personal Information, Holdings, Goals, Asset Allocation, Priorities, Savings, Taxes, Income and Adjustments
What data is required for a Preliminary Scorecard?
400
Allows us to be aware of heirs that we need to create or solidify a relationship with
What is Family Genogram?
400
Firm Wide Social Media Tool
What is Chatter?
500
Location of Call Center, Financial Planning Department and Investment Operations
What is the Dallas Hub?
500
An interactive tool that allows UC Advisers to talk with their clients about money in a different way
What is Honest Conversations®?
500
How do I feel about money?, What Matters to me?, Where am I today?, How do I get where I need to go?, Am I on course?
What is the Unique Client Experience?
500
Scheduled AT LEAST 3 weeks prior to a client meeting
What is Case Prep?
500
Funding Score, Goals & Assumptions, Net Worth Details, Allocation Summary, PAL, Executive Summary, Action Summary
What needs to be populated to finalize the Guidebook?
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