What is..
Moving Help__, ____, and ____ containers. They do not___
Loads, unloads and delivers, They do not pack
What are the Abbreviations for a Ubox
AA
This unit looks like a small walk in closet
5X5 unit
TD
Tow Dolly
What happens if customer drops off at the wrong location.
A wrong location fee may be assessed by location. Give to traffic
When renting a truck/van, what homeowner insurance is allowed
None
Late fee policy
20% or $20 of balance owed, which ever is greater after 5th day late
MT
Motorcycle trailer
Non toxic, odorless, colorless
Heaved than air, burns and ignite easily
Stored liquid
Propane
18 and 16
How many pieces of information are you required to verify when speaking to a customer about their storage account?
Two (e.g., Phone, email, first and last name, etc.)
CWD is for
Pickup and van rentals only and covers only accidental damage to equipment, no coverage for cargo medical or liability
Uncontrolled propane Release is caused by?
Caused by:
Broken valves
Piping failure
Damaged hose
Damaged container component
What are the different options for storage
Climate Control/Heated
ADA
Drive up
Sustainable mobile minis
Split-level
Stacked Lockers
Storage account information can only be shared with _____ ____or ____ _____
Alternate contacts
access persons
MV
5x10 Moving Van
Things to look for when hiring employees
Look for employment gaps
Frequent job changes
Check reference
Check all addresses
Criminal background check
Interview
If a customer wants someone else to pick up equipment, what do you do?
advise the person picking up the equipment must have a valid DL and credit card, note the reservation with the name of person picking up equipment
The card of the person picking up equipment is the card that will be charged
Any room type that is considered less desirable than rooms in the same category, it would be coded and priced as
Bonus Room
BE
Cargo Van