Enrollment rejected since CMS believes the member to be deceased.
What is TRR CODE 036/090?
200
What is the username and password to access GPS?
What is none need?
200
What is the first two action required to do a search?
What is Hide the Tree and Dynamic Doc search
200
What is the best way to search EDSS?
MEMER ID
300
It is a series of if/then questions designed to direct you to a specific answer.
What is Wizards tab?
300
Here you can find the SPAP information.
What is the Account Summary Tab?
300
Where can you Search for plans, View/Add/Modify plans, and Search for Providers
What is Maintenance Tab
300
What guidelines was created to meet?
What is HiPAA?
300
What is In EDSS you can view these kind of “SGL”s?
What are system-generated letters (SGLs) and other system-generated fulfillments
400
Job aid for system outages
What is Collections Situational Guidelines
400
What are the actions in the left hand column of 360 View
What is To Do, General, Plan, Member, Billing, Claim, Enrollment, Application, Pharmacy.
400
When does GPS recognizes a wildcard search?
What is when a % symbol is attached to a search?
400
Has my request to switch to EFT from your plan been received?”
What is Search for the document using the Job Document ID from Case Documentation or Search by member name or other Search field in ODM.
400
This is the job aid you would use to do an Rx EOB Search.
What is EDSS User Guide?
500
This is a feedback system allowing users to inform the authors of errors, changes in process, or missing information.
What is Feedback feature?
500
These are the 5 tabs in 360 View
What are Member, Plan, Employer Group, Contact, Application?
500
What was created as a front-end system for GPS?
What is MIIM?
500
The correct response to a member saying: “I filled out a SSA Deduction Form, why is SSA not deducting my premiums?”
What is
1. Search for the document using the Job Document ID from Case Documentation or Search by member name or other Search field in ODM.
2. View the document to ensure it is the SSA Deduction Form and look at the history.
3. Follow the process outlined in Method of Payment Changes.
500
This is the dept CCP’s should contact if they encounter a member with a Dual SNP plan