Repairs
What is our repair lead time?
Minimum 10 weeks
How long do we keep layaway?
24 hours
What does IP stands?
Invisible Product
What could cause discrepancies? Name 3 or more
Wrong felt bag - wrong labels - typing skus in transaction - returning def without physical items (repairs), internal/external theft, shipment discrepancy
Where is our emergency meeting point?
Joey's
Red Code: Client Escalated Repairs
Yellow Code: Sentimental Value pieces
How long do we keep OBs in store?
7 days
Does theft affect OPs KPI? Yes or No?
No
Shop Soiled: Human made damages, pen marks, personalization error, pulled threads, etc.
CUS Shop soiled: Not aligned with DEF or regular SHS but we are taking it back as as a customer gesture
What's our return procedure steps?
Check receipt (date/store), OneID, Condition of the item, Manager
How long do we keep client ready repairs in store?
90 days/3 months
What 5 things need to be included in Send Sale receipt?
Name, Address, Phone#, Value and units
What is the difference between IP shrink and regular shrink?
IP shrink are shrinks that involves unknown overage/shortage products. Regular shrinks includes all known/unknown, inversions and thefts products.
What's our fragrance sample policy?
Walk in - one
Potential - one
Fragrance buyer - two
We can get packaging if we bought gifts on VAP? True or False
False
3 years
Who approves COG?
Catherine and Leslie
What is our Shrink goal?
-0.18%
We offer DEF exchange if client brings in PP with proof of purchase? True or False?
What's the LG limitation for daily/monthly/yearly?
3- 6 - 12
What is our client signing off on our repair order sheet?
Item will be kept in stores for 90 days after notification. After 90 day, product will be sent to warehouse and kept for 3 years if not retrieve by then we have the right to destroy.
How far can Tforce deliver?
100km
What is our IP shrink goal?
0.08%
Who approves DEF?
Repair Center and DEF Guideline
If police ask us for a client profile, can we share?
No.