Receiving Packages
What steps / actions are needed when a shipment is on the dock?
- Ask driver how many packages are in shipment
- Bring up any 'outgoing' packages
- Bring KEY
- Verify packages
- Log into 'log sheet'
What program(s) do you use to create a shipping label?
- UPS world ship on computer directly under chalk board
- UPS.COM using log in credentials listed on desk
How do you find a Purchase Order for a book order?
Go to text
Then click on inquiry
Then click on Purchase Order
What's a charge back?
Returns we send back to companies
Who is Ivan's bestfriend?
Erick
What do you do if there isn't an invoice in shipment?
Call appropriate company and ask them for a copy of the invoice to be sent via email
Can single packages weigh over 50lbs?
No, the only time we ship boxes over 50lbs is on a pallet and we only use a pallet when an order exceeds 8 boxes
How do you receive an item for 'Store 2'?
Change your my settings to store 2 and campus setting to medical bookstore
Then hit f10
What do we do when we need to send out a chargeback?
Verify quantity
verify ISBN
Verify tags match to specific companies on back of book
box the books
weigh them
make sure its not above 50lbs.
Who is our boss?
Loreen
Cathy
Sara
Latoria
ALLA
What is the difference in receiving a new v. a used book?
Used book, you leave the list price and discount empty. Only worry about the invoice cost
What steps are needed to ship through XPO?
- Go to XPO.com
- login
- choose 'less than truckload'
- choose 'bill of lauding'
- make sure info is correct
- enter address where the shipment is going
- make sure bill of lauding info is correct
- fill in commodities info
- CONSULT TRAINING MANUAL FOR FURTHER STEPS
How do you reprint account distribution paperwork?
- First have the log # for the purchase order
- Then go to Receiving
- Then reports
- The account distribution
- Press continue
- enter log #
- press reprint
How do you create a charge back on RATEX?
Go to texts
then returns
then enter maintain
then click on the correct charge back number
Who do you ask for more supplies?
Cathy
What do you do with a 'special order' or department order?
Check the 'important' pin board above the computer to see if there is paper work for the order. Proceed to receive and inform Sara that the order was delivered.
Where do you place 'end of the day UPS reports'?
In the bottom shelf of the filing cabinet next to the UPS world ship computer
How do you verify an order?
Go to order fulfillment
click pick list verification
enter pick list #
choose your name
click autoclose
scan items
then hit f10
What if there are < 8 boxes in an order?
Create a pallet and ship through XPO or ask SARA... there might be special directions from company
Who creates the schedules?
Mr. Tim
What is an 'exception'?
An error was made in receiving. Usually a negative markon or an outstanding quantity. Always inform the manager before proceeding to make changes.
How do you reprint a shipping label on ratex?
Go to order fulfillment
Then warehouse management
Then utilities
Then packing list reprint
How do you reprint tags?
Go to receiving
Then generate tags
choose appropriate filters
What do you do with a missing item?
First verify that the item is missing from the floor. If that is correct then when processing the charge back you will delete that line or enter in the correct amount we are sending out...then hit f10
OR Consult a manager
Who's the coolest employee?
Alex by a mile