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This law requires employers to provide written terms and conditions
What is the Employment Rights Act 1996?
A written statement of main terms must be provided by this time
What is “day one” employment under UK law?
The main piece of legislation which protects employers, employees, and customers from harm.
What is the Health And Safety At Work Act?
HR Support Level 3
What is the name of my course?
The emotional quality, attitude, and vocal delivery that shape how a message is received
What is tone?
The maximum working week unless the employee opts out
What is 48 hours per week?
Pay an employee receives when off sick and eligible
What is Statutory Sick Pay (SSP)?
The legislative guidelines that state how we should control potentially dangerous chemicals in the workplace.
What is COSHH?
The government's Agenda for identifying those at risk of radicalisation into supporting terrorist ideologies and beliefs and reducing the risk of this happening.
What is Prevent?
The use of physical behavior, facial expressions, and mannerisms to communicate nonverbally
What is body language?
The legal entitlement to time off for rest and breaks
What are rest breaks under the Working Time Regulations 1998?
The time off parents are entitled to after having a baby
What is maternity leave?
Treating someone less favourably because of disability, race or gender
What is direct discrimination?
A document containing all the relevant policies you may need during the course is my ICQ account, and also the welcome email I received.
What is my Learner Guide?
The ability to adapt your communication style, tone, and delivery method based on your audience, context, and medium.
What is communication flexibility ?
The minimum hourly rate set by law
What is the National Minimum Wage / National Living Wage?
This Act protects employees from discrimination
What is the Equality Act 2010?
If you access a colleague's personal information unlawfully you are contravening which piece of legislation.
What is The Data Protection Act (GDPR)
Ruth Cole
What is the name of the Yuzu Training Safeguarding Lead"
The psychological requirements individuals have to feel safe, valued, and understood during an interaction
What are emotional needs ?
Statutory leave entitlement for full-time workers per year
What is 5.6 weeks paid holiday?
A protected characteristic that includes pregnancy
What is a protected characteristic under the Equality Act?
Making adjustments to support disabled employees
What are reasonable adjustments?
Training/learning which I complete within both my course and within normal working hours in my job role and which I enter onto my Learning Log.
What is Off The Job Training?
When you fully focus, understand, respond appropriately, and then reflect upon what a speaker is saying.
What is active listening ?