Category: Domains and DNS
1. What record type is used to connect a domain to a server’s IP address?
A) MX
B) TXT
C) A
D) CNAME
C) A
6. Where can you find product details in a customer account?
A)Hosting
B) Contracts and Subscriptions
C) Domain & SSL
D)Invoices and Payment Details
B) Contracts and Subscriptions
11. What message appears if a domain isn’t connected to a website?
A) This site can’t be reached
B) Login failed
C) Error 403
D) Certificate expired
A) This site can’t be reached
16. What is the standard SMTP port for secure email sending?
A) 25
B) 587
C) 110
D) 143
B) 587
37. Which team should a customer be transferred to for help with an SSL Certificate installation issue?
A) Hosting Team
B) MyWebsite Team
C) Server Team
D) Billing Team
A) Hosting Team
2. Which DNS record points a subdomain to another domain?
A) A
B) MX
C) CNAME
D) SPF
C) CNAME
7. What feature helps secure domains in hosting packages, it also helps the website looks secured and trusted.
A) Spam Filter
B) Backups
C) SSL Certificate
D) CDN
C) SSL Certificate
12. Which file is used to manage redirects in Linux hosting?, it can also cause error 500 if its being configured incorrectly.
A) web.config
B) .htaccess
C) robots.txt
D) config.sys
B) .htaccess
17. Which protocol syncs emails across multiple devices?
A) POP3
B) IMAP
C) SMTP
D) SSL
B) IMAP
38. A customer using a MyWebsite Now eCommerce package needs help setting up Google Ads. Which team should handle the request?
A) Hosting Team
B) MyWebsite Team
C) Server Team
D) Domains Team
B) MyWebsite Team
3. Which DNS record allows emails to be sent from a domain?
A) A
B) CNAME
C) PTR
D) SPF
D) SPF
31. What does upgrading a contract package usually provide to the customer?
A) Faster DNS propagation
B) Free domain transfer
C) More resources and features (e.g., storage, performance, tools)
D) Lower renewal price
C) More resources and features
32. What is a common reason a website shows a "403 Forbidden" error?
A) DNS records not set up properly
B) File or folder permissions are incorrect
C) The domain is expired
D) The browser cache is outdated
B) File or folder permissions are incorrect
18. What email record helps authenticate sender domains?
A) A
B) DKIM
C) CNAME
D) MX
B) DKIM
39. Who handles support for issues with Exchange 2019 email setup?
A) Server Team
B) MyWebsite Team
C) Hosting Team
D) Email Delivery Team
C) Hosting Team
What is the purpose of an A (Address) record in DNS, and how does it differ from a CNAME record?
A. An A record redirects one domain to another, while CNAME assigns email services.
B. An A record maps a domain to an IP address; a CNAME maps a domain to another domain name.
C. An A record is used for email only, while a CNAME is used for FTP.
D. Both A and CNAME records point to the same server but serve different protocols.
B. An A record maps a domain to an IP address; a CNAME maps a domain to another domain name.
Which of the following packages includes features like a drag-and-drop editor, AI-powered website building, and is best suited for beginners?
A. Server Expert Package
B. MyWebsite Now Package
C. Mail Basic 5
D. Cloud Server Package
B. MyWebsite Now Package
Which of the following can often cause a website to display a "500 Internal Server Error"?
A. Incorrect domain forwarding settings
B. Corrupted .htaccess file
C. SSL certificate not installed
D. DNS zone missing A record
B. Corrupted .htaccess file
What could be a cause for a customer not being able to send emails via SMTP, but can still receive emails?
A. Incorrect incoming server settings
B. Mailbox full
C. ISP blocking port 587
D. No MX records
C. ISP blocking port 587
Which team would handle issues related to email marketing campaigns?
A. Hosting Team
B. MyWebsite Team
C. Server Team
D. Mail Server Team
B. MyWebsite Team
A customer recently transferred their domain to IONOS, but their website is not loading. What are two DNS-related steps they should verify?
A. Make sure the domain is spelled correctly and the TTL is set to 0.
B. Check that the SSL certificate is installed and the DNS is flushed.
C. Update DNS records to point to the correct hosting and confirm nameservers are correctly set.
D. Delete all existing DNS records and wait 48 hours for propagation.
C. Update DNS records to point to the correct hosting and confirm nameservers are correctly set.
A customer wants full root access, isolated resources, and the ability to install custom applications. Which package should you recommend?
A. MyWebsite Now
B. Web Hosting Essential
C. Dedicated Server Package
D. Mail Business
C. Dedicated Server Package
What is a recommended first step when a customer’s WordPress site is stuck in “maintenance mode”?
A. Reinstall WordPress
B. Remove the .maintenance file from the root directory
C. Repoint the DNS
D. Update the PHP version
B. Remove the .maintenance file from the root directory
A customer using Mail Basic cannot log in via Webmail. What is the most likely cause?
A. DNS settings
B. Incorrect mailbox password or locked mailbox
C. SSL mismatch
D. Outdated browser
B. Incorrect mailbox password or locked mailbox
A customer has a problem with Exchange 2019 syncing across devices. Which team should handle the case?
A. Server Team
B. MyWebsite Team
C. Hosting Team
D. DNS Team
C. Hosting Team