MW & Copilot
If you have Teams Phone Standard License, can you make and receive phone calls?
No, you must purchase a calling plan to be able to make and receive phone calls using Teams phone.
Which module in Dynamics 365 ERP is designed to help organizations manage their workforce?
Answer: C) Dynamics 365 Human Resource
Defender for Office, Defender for Endpoint, Entra ID Plan 1, Windows Upgrade (Windows for business), windows support, Data loss prevention.
Mentioning {3} Will be just fine.
What’s the difference between Viva Glint and Viva Pulse?
{Hint} One Difference will be enough
Viva Glint is focused on creating surveys to gather feedback on an organizational scale.
Viva Pulse is designed for creating surveys for a targeted topic/audience.
You Can integrate D365 Finance & Operations with SharePoint Online and SharePoint within On-Prem Environment? [True/False]
Answer: True
Can the Copilot access Local files stored on a local hard drive?
Answer: No, Copilot is a cloud solution that need to be connected to the internet all the time.
The main core of Viva products is:
a) Enhancing employee experience
b) Enhancing customer service experience.
c) Providing more improvement plans to managers
d) Developing companies marketing strategies
Correct Answer: A) Enhancing employee experience
A Customer needs a cost-effective sales solution that can display current news about a lead or an account.
You Recommend Microsoft Relationship Sales.
Which two Products are included in Microsoft Relationship Sales?
A. Dynamics 365 Customer Insights
B. Dynamics 365 Sales Enterprise
C. LinkedIn Sales Navigator
D. Dynamics 365 Sales Insights
E. LinkedIn Application
ANSWER: B (Dynamics 365 Sales Enterprise), C (LinkedIn Sales Navigator)
What are three types of Identities that Entra manages?
[Hint] One Speaker must mention the three Types at once.
Answer: 1- User Identities, 2- Devices, 3- Apps
Teams Rooms licensing provide the following capabilities except:
a) One-Touch Join: Easily start meetings with a single touch.
b) High-Quality Audio and Video: Ensures clear communication for all participants.
c) Easy Route: Routes calls to certain call center agents
d) Content Sharing: Share presentations and documents effortlessly.
e) Calendar Integration: Integrates with Teams Calendar
Answer: C) Easy Route: Routes calls to certain call center agents
The customer is seeking a cost-effective financial management system, along with a solution for inventory and production orders, suitable for a team of 15 people.
What is the Dynamics 365 Solution that can handle this case?
Answer: BUSINESS CENTRAL PREMIUM
A client has purchased a Power BI Premium Per user license for their Data Analysts, and Power BI Pro licenses for the employees, yet the employees cannot view the dashboard, what might be causing the problem?
Answer: The Data Analysts should use a Pro license or the viewers should get a Premium license.
What is/are the difference/s in the SharePoint storage between SharePoint Plan 1 & SharePoint Plan 2?
(Hint) Please list all points.
No difference in regard to Storage whatsoever.
Customer Service For those Two Terms Match:
1-SLA
2-Entitlement
A) Level and terms of support that are specific to a customer.
B) Mechanism for categorizing and prioritizing records.
C) Description and performance measurement of services to be delivered.
D) Details related to inquiries or issues reported by a customer.
ANSWER:
1 Match C, 2 Match A
What license is needed for Teams Phone to make customers call the call center for free and make the call center organization be billed per minute?
A- Teams Calling Plan & Communication Credits.
B- Communication Credits only.
C- Teams Calling Plan only.
E- Correct Plan not listed.
B- Communication Credits only.