Scheduling
Order Info
Drop off
Misc.
ULS Cares
100

What should an employee say when a patient answers the phone?

Hello, this is (your name) from Unique Lab Services. May I speak with (patient name)?

100

What does every Sonora Quest order specifically require for ULS?

QW9 stamp

100

How do you decide which laboratory a patient should be dropped off at?

First, determine the insurance and then cross-check it with the insurance lists for SQ and LabCorp.

100

What are the two most important forms of identification to verify with a patient before each laboratory draw?

Full name and DOB

100

How can mobile phlebotomists earn an additional $10 for a ULS Cares member?

Text the patient to confirm the appointment and send a screenshot to the rejection chat.

200

If a patient wishes to reschedule for more than 30 days in advance, what should the phlebotomist do?

Provide a detailed annotation, send a message to the rejection chat with the name and date of birth, and leave the appointment as is.

200

Why is it important to remove Unique Labs information from orders before submitting them to the lab?

Results will not be sent to the ordering provider.

200

What information should a phlebotomist include at the top of a patient's laboratory order?

Please include the following details: 

The date of collection 

The types of tubes drawn

The time of collection 

The initials of the phlebotomist.

200

What should be communicated to a patient regarding the need for a urine or stool sample pickup, without requiring a blood collection?

Inform them that there is a $20 pickup fee.

200

What is the correct charge slip code to select for a ULS Cares member venipuncture draw?

ULS 36415

300

When a phlebotomist has a patient who wants to reschedule for a date less than 30 days away, what should they do?

Leave a detailed annotation and move the patients appointment on their own schedule.

300

Where can a phlebotomist find specimen collection requirements for multiple test codes with Sonora Quest?

300

What information should a phlebotomist include on each patient's tube label?

Please include the following details: 

The patient's Full name (including middle initial)

The patient's full date of birth

The date of collection 

The time of collection 

The initials of the phlebotomist

300

How much blood can be safely drawn from the human body, measured in milliliters (ml)?

1ml of blood for every pound the patient weighs.

300

What is the correct charge slip code to select for a ULS Cares member specimen pickup?

ULS99000

400

What actions are taken if a patient provides a phlebotomist with a new address outside of their service area?

Notify the patient that a new phlebotomist will contact them shortly. Leave a detailed annotation and text the field supervisor's cell phone number.

400

Where can a phlebotomist find the consolidated specimen collection requirements for multiple test codes when collecting samples for LabCorp?

400

At SQ, how do "home health" phlebotomists document their specimen drop offs? 

Recording the patient's information in the drop-off book.

Note: Some locations do not have a front desk. In these cases, please enter the patient's details into the drop-off kiosk under the name "Home Health" and wait to be called into the back.

400

When is the deadline for the next shipping request forms for mobile phlebotomists?

October 21st 2025

400

Which patients should be prioritized daily? Select all that apply: 

1) Honor Health Executive Health 

2) Fasting venipuncture 

3) Fingerstick INR 

4) ULS Cares member

1) Honor Health Executive Health

4) ULS Cares member 

500

What information should be confirmed with a patient before visiting their home?

Their physical address

500

When should a STAT INR be drawn from a fingerstick patient?

If a fingerstick result is higher than 5.0 (unless otherwise specified by the order).

500

At LC, how do "home health" phlebotomists document their specimen drop offs?

Entering the patient's information into the sign-in kiosk.

500

What is the primary rule for mobile phlebotomists at ULS?

CALL YOUR PATIENTS EVERY EVENING, NO MATTER WHAT.

Note: If you have an emergency, please call the Field Services Supervisor at (480) 848-1574. They will resend or reschedule patients as needed.

500

What charge slip code should you never select for a ULS Cares patient, unless directed to do so by office staff? 

ULS VENI-1

M
e
n
u