SLO
What is the minimum income requirement for SLO?
$35,000
What is the minimum credit score requirement?
680
What is the name of the person who was referred?
Referee
These are the two main products you will use in categorization.
SLR and SLO
Who is the POC for all things training?
Me!
What are the repayment options available for Parent loans?
Interest Only, and Full P&I
What is the name of the AI status where we pretend it doesn't exist?
What is the name of the person who referred someone?
Referrer
Why would you use the category Application > Questions about expired application
When a customer asks about their expired application.
Who is the POC for Bugs?
Jericho Suares
If the disbursement date the school gives us is in the past, when will we disburse the funds?
5-7 business days from the day they receive the final disclosures.
What is the name of the tool we use to withdraw an SLR application?
New Verify
How much is the happy hour bonus?
$50
What is the name of the doc you use to help categorize
Categorization Guidelines & Definitions
What are the name of the 3 team leads?
Justen, Alley, Alexis
Enrollment, Eligibility, and Loan purpose
40th
When does the brunch offer expire?
Never
How many total points can you lose from categorization?
15. You are deducted 5 points per category missed. (Product, Status, Request)
What are the name of the 3 Supervisors?
Ricardo, Amber, Stacey
What is the name of the system School Success uses during certification?
ELM
How long does a customer have to reject the arbitration agreement?
60 days from when the loan becomes active
I refinanced for $25,000 and used the correct link for student loan planner. How much is my bonus for?
$0
Someone calls in saying they don't have an SSN for an SLO application and need a unique ID. What do you categorize this as?
Who is the POC for TOPS for Client Happiness?
Lexi Phillips