Devices
Payments
Processes
SOP
Troubleshooting
Mystery
100
FC100 Service Light Flashing ....
Reminder of an upcoming Service
100
These are the payment cycle options for Autopay.
What is 14 or 30 days pay cycles?
100
What device do you generate an override code for?
AMS2000
100
What does UTR stand for?
Universal Ticket Request
100
Device Error code 41 requires this from the agent assisting the client.
Advise the client that there may be a communication error on the device.
Schedule a Reset service appointment.
100
This is the Calibration Service Fee charged at QuickStart service center DR. J's Precision Automotive in Globe Arizona
(Extra time on the clock)
What is $18?
200
Which device displays grace days in a negative numbers
AMS2000
200
This is the reason why clients pricing doesn't change throughout their program.
Clients are grandfathered into their fee group.
200
What system is used for AMS2500 Clients?
Guardian Plus
200
Does the state of MD require a Final Download before a removal appointment?
Yes
200
This is the first preliminary questions to ask a client when they are having issues with their device
What notifications are being displayed on the handset?
200
What system is used for AMS2000
Guardian M9
300
Can a client with the L250 device program their own warm-up times?
Yes
300
This fee must be charged if the client pays for their Monitor device after the lockout date for IA mail program
(Extra time on the clock)
What is the late payment fee?
300
When scheduling a PAM appointment what must you select to schedule a PAM appointment?
New Pam Appointment
300
Can you (Call Center Rep) schedule a Final download in the state of PA?
(Extra time on the clock)
No - This must be scheduled by our PA State Office
300
The IID draws about the same amount of power as this electronic
What is a car radio?
300
FC100 - How does the device display a Temp. Lockout?
Lockout Light Solid
400
On the FC100 what light flashes with the battery is low in voltage?
(Extra time on the clock)
Power light
400
Quote this client for 30 days of Monitoring service
Client ID: 10005000569
(Extra time on the clock)
What is $53.50?
30 days Daily Monitoring $50 + tax $3.50= $53.50
400
These things must be checked when going a state to state transfer
Check BOTH state SOP's for Out of State. Check the device type (making sure that the state the client wants to go to can service their device). Check to see if the client has a balance on the account.
400
Where does a Mail to Iowa client get their device sent to?
The address of their choice
(Also accepting client's home)
400
A new battery gives you about this many years before you may experience issues.
What is 4 years?
400
An Iowa Mail To client is paying less than 60 days, what additional fee do we have to add to our payment?
(Extra time on the clock)
Early Service Fee
500
This device is not in the client's vehicle
What is a PAM device?
500
This fee is charged when a client reached the Collection status on their account.
(Extra time on the clock)
$100 Unit recovery fee
500
Client ID: 15643001931- Can this client get their file transferred to Ohio? Yes or No
(Extra time on the clock)
No- there is a balance
500
In Washington this is LifeSafer responsibility when a client becomes hospitalized.
Note account clearly and obtain information as to when the client became hospitalized and when they expect to be released. Submit a ticket to CRT to contact the family (provide contact information) and provide state-specific instructions as to the continuation of service and/or potential removal options.
500
After this amount a time a client may experience issues with the device if the car has been sitting.
48-72+ hours
500
This is the name of the insurance for our Guardian M9 clients.
What is the LDW ( Loss Damage Waiver)?
600
This device is only available in one state.
QT-2 (Quick start Arizona)
600
Client ID: 10330000832. This client paid more money at his Monitor service on 2/27/23 then he did on 3/20/23 for this reason.
(Extra time on the clock)
Client was charged a missed appointment fee
600
This chat should be reached out to when a client needs a credit for a Missed appointment fee.
Credits-MAF-Invoices-Autopay support chat
600
In Arizona these services can be performed with Mobile service
Install, Deinstall, Vehicle Swap, Interlock Exchange
600
When it comes to troubleshooting, if you are not a certified field technician, you should not advise your client to do this.
What is a Hard Reset?
600
What is the state of Oregon charge a State Fee?
OSP fee- Oregon state patrol fee
700
When a client misses a blow and refuses to turn the vehicle off this will happen
Horn will begin honking and the headlights will start flashing.
700
In Virginia this fee is still charged even if the client gets serviced out of state.
What is the VA VASAP fee?
700
This must be done if a client ordered by Texas wants to remove the IID before their EOP date.
Client must have a removal order from the probation officer.
700
A client must have this before getting a POC code. (Outside of emergencies)
What is an appointment?
700
This appointment can be used to examine the client's device if their may be issues.
What is an interlock exchange?
700
If a client wants to get their notes from the account this must happen.
Client must get a subpoena in order to receive copies of their notes.
800
This device may come with an LED indicator light on the dashboard.
What is the QT-2?
800
This is the date a client's payment will come out when their automatic payment declines and they do not re-activate autopay
What is the client's next Monitor service?
800
This person will perform the state-to-state transfer for the clients.
Who is the agent?
800
When a Florida ordered client wants a removal appointment this must happen first.
The client may have an EOP date on their license but that date can change based on violations received. CRT must contact the state and verify their EOP date so it can be changed/confirmed in PLUS. All deinstall requests require a CRT - State Reporting Request Ticket
800
Quote this client for 14 days of automatic payments. Client ID: 16419000089
(Extra time on the clock)
What is $46.58?
14 days Daily Monitoring $39.99+ 14 days Reporting fee $3+ tax $3.59= $46.58
900
This is the brand name that is on the front of the QT-2 device.
What is Monitech?
900
16654000069- Client gets serviced every 60 days. This is what the client would pay every 14 days if they were interested in automatic payments.
1st payment of the month
• Daily Monitoring FC100 $ 49.99
• Daily Loss Protection Plan
• Reporting Fee $3.00
• DOL Fee $21.00
• Tax $4.29
• Total $78.28
2nd payment of the month
• Daily Monitoring FC100 $49.99
• Daily Loss Protection Plan
• Reporting Fee $3.00
• Tax $4.29
• Total $57.28
Collected at service center (Card) Depends on how many days the client receives at the service center
o WSP Daily Service Fee x2 $9.86
Collected at the service center (CASH)
o DP - Calibration Service Fee $20
900
This department would be able to assist a client who may need help paying for their next Monitor service.
What is A.R.T?
900
These locations in California can do mobile installations.
Compton- Thee Sound Shop
Chino- 12 Volt Solution
Pomona- On Display Snapz
San Diego- Vincents
Baldwin Park- JD Services
Riverside- Inland Empire Interlocks
Lancaster- Post Audio
San Fernando- Mobile Connections
Van Nuys- Creative Auto Works
900
In Guardian M9 what tab do you click on to locate if they have the protection plan on the device?
(Extra time on the clock)
Edit under the Menu screen or Client Info on the appointment screen.