T&S
Name at least 3 content guideline violation that make a Company Page review eligible for removal.
What verbiage needs to be included in a Finance case for refunds within your approval threshold?
"I am authorized to approve this refund/credit request per the DOA approvals established. No additional approval required."
I'm requesting an AGG3 feed be created with jobs in multiple countries. Which country should I select as the "country hint"?
Select the country with the most job volume
What are 3 required pieces of info for CMP merge/unmerge cases?
- Keep page
- Merge page
- Company URL
- Client Glassdoor page
My client forwarded me an email showing a jobseeker threatening them and using foul, unprofessional language within Indeed's messaging platform. What ticket type should I use to report this jobseeker?
Submit a CQUAL ticket to have the jobseeker investigated and prevent access to Indeed if necessary
My client posted a job in New York and noticed that the job was flagged. What is the most likely reason that this job is set to Nowhere? How would we have the visibility raised?
The client must include salary as required by NYS law and our policies. Once added, the visibility will raise automatically.
I have a case requesting a $1,200 refund, but there are no chatters on the SF case. Whose approval do I need via chatter?
A Sales Director
What is the general SLA for AGG tickets for a Sponsored/High Priority account?
What is the general SLA for AGG tickets for a non-sponsored/non-priority account?
1. 48 hour SLA
2. No SLA!
Your client has opened a new subsidiary branch of their business with a different name/branding. However, they would like all jobs regardless of subsidiary on the same CMP. How would we ensure these new jobs pull to their existing CMP?
Request a Source match via BOSS:
Product type - CMP
Sub-type - Match rules
Provide source ID where the jobs are pulling from
Name 3 examples of SERP issues our Taxonomy team handles. Where do we go to submit a TAXO ticket?
- Extracted or enhanced addresses
- Shift type (full time, part time, etc.)
- Office type (in-office, remote, etc.)
Submit via Mechabugs
My client's account did not meet all verification criteria and their jobs were set to Nowhere. They were asked to submit relevant information for further verification. What type of ticket do I submit to assist?
None! T&S does not want QUAL ticket submitted for this scenario. Instead, direct clients to provide requested information for verification.
What information is required for a refund via ACH?
- Bank Name
- Bank Account Name
- Routing Number
- Account Number
We're currently indexing your client via a direct scrape from their website, but they would like to start using a per-client XML instead. Where would we submit this request?
On the feed page, by selecting "Start a new URL"
Your client has requested a refund for an unused Smart Sourcing subscription. Aside from refunding and cancelling the subscription, what third step is necessary?
Daily Double: What information needs to be provided in this ticket type?
Submitting a BOSS case to revoke/deprovision the subscription.
Daily Double: Subscription type & Sub-ID
Your client is threatening legal actions due to a denied refund for user error. What verbiage should not be included?
Daily Double: Where do you submit LEGO tickets?
Avoid clauses like “threatened legal action”, “will contact their lawyer”, “will go to the police” (there is a field for this!), as well as “Legal issue” or “Legal question” (this is implied!)
Daily Double: Solve/Jira
Your client is switching from ADP to ICIMS, and can no longer access ADP to shut down their 9 open postings. How can we assist with lowering the visibility of the dupe postings?
Using the CSClientRequestFeedSource filter in WALDO and manually lowering visibility to Nowhere
I received an automated case to do a mid-month payment method swap from CC to Post-Pay IO for an account with a current monthly spend of $500. What steps do I need to take?
- Drop credit limit to $0 and allow the invoice to generate
- Keep jobs open and allow a chargeable action to occur (ex. started application)
- Force charge or ensure auto-charge occurs
- Sign in new IO
- Raise credit limit back to the original amount
You made your client aware of the upcoming Hosted Usage policy changes however they would like to continue receiving Hosted organic traffic.
What type of ticket would need to be submitted?
Daily Double: Who do we need chattered approval from?
Submit a QUAL to lower the indexed visibility.
Daily Double: SR Sales Dir approval
When would BOSS make an exception to reassign a Standard Smart Sourcing subscription, when it has already exceeded the reassignment limit that month?
BOSS will allow for a one-time exception to be granted in instances where the subscription was incorrectly assigned, with manager approval
Your client is using Workday, which now has Indeed Apply functionality. How do we help them set this up?
Submit an Integrations case!
What scenario(s) would we need to submit a ticket to "re-enable a compromised account", rather than a visibility ticket? What is the ticket type called?
Ticket Type: Fraud risk/Rejection / No verifiable info
- Have the client submit an appeal and upload requested documents
- All communications happen via phone only
- Monitor communications between Zendesk team and client until issue is resolved
How do we force charge Zuroa invoices?
Request via Zuroa Google form
Your client noticed that jobs from a similarly branded company are showing on their CMP. You see an additional feed has been added to your client's source. What type of ticket would need to be submitted?
None! Either the client or the other company would need to edit their branding through their ATS or website
What are 4 common scenarios that are eligible for BOSS escalations?
Your client emailed you about an incorrect location on one of their Indexed jobs. You confirm that their location is listed correctly on their website, but is showing incorrectly on Indeed. What ticket type would be submitted for this scenario?
Submit a GeoData ticket via the Google form