Navigation, Reporting, Statements & Alerts
How do you read a recent alert or message from the bank?
Select an alert or message under Alerts and Messages.
Will user entitlements be migrating over to the new system?
Yes
Are payees coming over? if so, how?
In a template
Good Luck ;)
How do you modify a template?
Template click the edit icon, click save changes to save the template.
How many accounts can be displayed in a panel?
7
Who has access to modify/delete users?
The admin and anyone with admin rights.
Where do you go to approve transactions that require Dual Approval?
Once the request is in the queue use the approvals link to complete the approval process.
Daily Double!!
How do you modify recurring ACH payments?
Use the scheduled request option under money movement, click on the three dots to the right of the schedule and select edit schedule. Make your edits and select continue, verify and submit.
What is the money movement tab and what are the selections within the tab?
The money movement tab is used to locate your money moving options. The tabs are scheduled requests, transfer money, loans, bill pay, ACH, and Wire.
Daily DOUBLE!!!
What do you do if two users need to have the same entitlements?
Copy the entitlements from an existing user to the new user.
Will internal transfers come over as recurring?
No, you will need to set these up with the clients.
How do you manage a recurring payment in bill pay?
Use the dropdown arrow next to the Payee name and select the Modify auto-pay option. Make your edits to the pop-up form and save the changes.
How do you quickly check the status of Approvals/ exceptions?
On the welcome screen, in the upper right click on approvals/exceptions.
How do you set up a temp password for an existing user, and how long does it take to expire?
click the system access link, type in the new password, and save the change. Password expires 10 days from the date of creation.
What is the swift code for Umpqua?
Our Umpqua Bank routing number is: 123205054
For international wire transfers, our Umpqua Bank routing number (SWIFT code) is UMPQUS6P
How many days can I client search in Bill pay?
90 days
Where does a client go to send communications to the bank?
Admin > communications > review and delete message
How do you emulate a client?
Company Look up > Enter COID or Account to search for company > click company ID to select > Company Setup > Maintain company users > Emulation > D1
Daily Double!!!
Anyone using payroll via bill pay will now be set up with ACH capabilities and will require training on the new service. Anyone that asks questions regarding fees will need to be referred to their TMO.
What are the limits in bill pay?
25,000 per transaction
50,000 daily
*limit can be increased to $100,000 per request.