What does this failed alert mean?
"Address cannot be found"
The members location can not be found on the map and/or does not include longitude & latitude coordinates.
"Address cannot be found"
Open the location alert and select the order number. Review the address in the location details. Type the address in the alert window so the coordinates display and click "Update"
An alert bell appears when when there is an issue that you need to review?
Yes, click on the alert bell, select show all alerts, review the most recent alert and take necessary actions needed to resolve the alert
"Unknown"
If no drivers logged on OR if drivers are available but do not have appropriate skills for the order.
"Unknown"
Open the order and review the available drivers. If no "On Shift" driver, call shop. If drivers are "Available", reach out to a supervisor to review driver's skills
Should you click the "Dismiss All" alerts button?
No, dismiss your shop's alerts once the issue has been resolved
"Exceeds Capacity"
There are no drivers available or no drivers who can complete within scheduled time
"Exceeds Capacity"
Open the order and review available drivers. If no "On Shift" driver call the shop to request new drivers to log in
Do alerts automatically go away?
No, orders do not automatically go away. Alerts stat until it is dismissed manually.
"Could not find the driver with the right skills"
It could not match the skills to an active driver.
"Could not find the driver with the right skills"
Review the pacesetter code then open the order and review the skills. If Medium Duty or Low Clearance skill, remove skills from order if any skills trucks can complete or manually assign to the truck with the proper equipment. Have supervisor review skills if driver available.
Does an alert regenerate every 90 seconds ?
Yes, until the issue have been resolved and manually dismissed off of the the alert screen is when it will stop