What are copays ?
Set out of pocket expenses that a member pays to an in network dentist or PCD
What function key is used to view history ?
Shift F7, shift F7 or shift F7 twice
What is the other name for call number in CBIS
Reference number
What is the function to add an email address in CBIS
F10 Option# 43
What are the PCD unassigned codes ?
2002
2010
2020
Name the function key to send ID cards
F10 option 29
What does PPO mean?
Preferred Provider Organization
F7, F4
What is the name of the specialist that does surgical extractions?
Oral Surgeon
What is EMME used for ?
To send items by mail.
What is the turn around time for an ID card to be sent by mail
8-10 business days
What function key is used to clear CBIS
F6
What is the biting surface of a tooth called
Occlusal
What does INN mean ?
In network
Name the 3 Primary Areas that we will be trained on
Benefits
Claims
Billing
What is the database # for vision
03
What is a composite ?
A white filling
What does HSS mean ?
Humana Self Service
What is the average amount of discount that a member can get with the Dental Savings Plus Discount plan.
20 - 40 percent
Give the call opening and closing for CB
Thank you for calling custome care my name is _____, how may I assist you today ?
Is there anything else I can assist with you with? Thank you for calling customer care.
What does TDP mean ?
Texas Dental Plan
Name all the websites that we will be using.
Give another name for dental caries
Cavities
Name a function key that will allow us to make notes on a lapsed/inactive policy.
F8
F11
Shift F7, F11
How many times can you incorrectly login to CBIS before the account is diabled ?
3 times