Understanding CB 1
Understanding CB 2
Understanding CB 3
Understanding CB 4
Understanding CB 5
100

What are copays ?

Set out of pocket expenses that a member pays to an in network dentist or PCD

100

What function key is used to view history ?

Shift F7, shift F7  or shift F7 twice 

100

What is the other name for call number in CBIS 

Reference number 

100

What is the function to add an email address in CBIS 

F10 Option# 43

100

What are the PCD unassigned codes ?

2002

2010

2020

200

Name the function key to send ID cards 

F10 option 29

200

What does PPO mean?

Preferred Provider Organization 

200
What function keys are used to view dependents on file 

F7, F4

200

What is the name of the specialist that does surgical extractions?

Oral Surgeon

200

What is EMME used for ?

To send items by mail.

300

What is the turn around time for an ID card to be sent by mail 

8-10 business days 

300

What function key is used to clear CBIS 

F6

300

What is the biting surface of a tooth called 

Occlusal 

300

What does INN mean ?

In network 

300

Name the 3 Primary Areas that we will be trained on 

Benefits

Claims 

Billing

400

What is the database # for vision 

03 

400

What is a composite ?

A white filling 

400

What does HSS mean ?

Humana Self Service 

400

What is the average amount of discount that a member can get with the Dental Savings Plus Discount plan.

20 - 40 percent

400

Give the call opening and closing for CB 

Thank you for calling custome care my name is _____, how may I assist you today ?

Is there anything else I can assist with you with? Thank you for calling customer care.


500

What does TDP mean ?

Texas Dental Plan 

500

Name all the websites that we will be using.

500

Give another name for dental caries 

Cavities 

500

Name a function key that will allow us to make notes on a lapsed/inactive policy.

F8

F11

Shift F7, F11

500

How many times can you incorrectly login to CBIS before the account is diabled ?

3 times 

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