Safety
What two types of safety does RI prioritize to ensure guests and team members feel secure?
Physical and Emotional Safety
What does it mean to be “trauma-informed”?
Assuming that everyone (guests/team members) has some level of trauma and as a result should be treated with respect, compassion and dignity.
What is the value of lived experience in the RI Way?
It brings authenticity, connection, and shared understanding
Our margins support our _______.
People may not remember what you say but they will always remember __________
"how you made them feel"
What is the terminology used for describing how a person's behavior can impact another?
“Behavior influences behavior.”
What does it look like to be authentically present at work?
Being focused, aware, and intentional with your energy
What does it mean to say “We do WITH not To”?
Data helps us ensure that the business is in a position to ______.
We have a "___ ____ ___" policy which means we go hands-on as a last resort for de-escalation
"No Force First"
What type of environment are team members working to create for our guests?
A safe, warm, and welcoming environment.
Why is engagement essential for recovery-based care?
It fosters connection, trust, and a healing environment
What does “We are focused on what’s STRONG, not what’s Wrong” mean?
We help guests feel empowered using their strengths to achieve their recovery goals
What does KPI stand for?
Key Performance Indicator
What are some examples of "loud verbiage"?
Shoot, Crazy, Insane, Addict, Relapsed
What are the ways team members are proactive about safety?
Acuity Checks, Practice De-escalation skills, Knowing how to access resources like SOPs
Believing that everyone wakes up wanting to have a great day is what?
Assuming positive intent
What are the disciplines that make up the clinical care team?
Peer Support Specialist, Clinicians, Nurses, Milieu Specialists, Providers
What are some examples of data your leadership may share with the team?
Client Satisfaction Surveys, First Responder Drop-off data, Census Data
Take a mindfulness moment
How does psychological safety contribute to a trauma-informed workplace?
It allows guests and team members to feel respected, seen, and heard
Doing the extra special things for every guest to ensure they feel cared for during a tough time is called what?
Guestology
At Recovery Innovations, no person's _____ _ __ __ than the other.
"role is more important"
What does data help us do as an organization?
What is the purpose of a Crisis program?