Vocabulary
What are transferable skills?
Skills or qualities that can be transferred from one job to another.
What is communication?
The exchanging of information or news.
Poor grammar, Inappropriate language, Confusing nonverbal cues, and distracting mannerisms are all examples of what?
Barriers to communication.
What is another word for conflict?
Problem, disagreement, fight, misunderstanding, dispute.
What is being described:
-Details your strengths
-Reinforces behavior and motivates you to continue
-Used for improvement
-Held in private
-Specific
Characters of constructive feedback.
The quality of being able to adjust to new conditions.
-Collaboration
-Communication
-Adaptability
-Learner's Mindset
Adaptability
What type of communication includes:
-Listening
-Speaking
-Reading
-Writing
Verbal
Paying attention, avoiding distractions, displaying proof of listening, and providing feedback are all examples of what?
Effective Listening Skills
What type of conflict is being described: Conflict that supports the goals of the group and improves the performance?
Functional Conflict
Why is constructive criticism important?
1. Prevents costly mistakes
2. Provides an opportunity for improving work performance.
The ability to understand and share the feelings of another.
-Feelings
-Kindness
-Empathy
-Personal Responsibility
Empathy
Which type of communication includes:
-Behavioral Cues
-Body Language
-Posture
-Facial Expressions
Non-Verbal
True or False: Listening and hearing are the same thing.
False
Listed below are examples of what?
-Miscommunication
-Authority
-Unclear boundaries for behavior of expectations
-Opposing situations
Reasons conflict occurs
How do you positively handle criticism?
Listen carefully and take it seriously, ensure you understand the criticism, avoid becoming defensive, maintain self-control, and modify your behavior.
When one takes full accountability for their actions and thoughts.
-Learner's mindset
-Accountability
-Personal Responsibility
-Responsibility
Personal Responsibility
Which type of communication includes:
-Sending Letters
-Sending Emails
-Composing Emails
Written
What year did I graduate from high school?
-2015
-2016
-2017
-2018
2017
The following are the steps to what:
-Identify the problem
-Identify the possible solutions
-Evaluate each suggested solution
-Pick the best solution
-See if the solution is working
-If necessary, agree to disagree
The conflict resolution process
What is destructive criticism?
Feedback that doesn't provide a solution.
Feedback that doesn't help.
Negative feedback.
The action of working with others to produce something.
-Teamwork
-Collaboration
-Cooperation
-Partnership
Collaboration
In order to communicate you must be able to do which of the following?
-Speak and write clearly
-Speak more than 1 language
-Type more than 20 words per minute
-Recognize Spelling Errors
-Speak and write clearly
What's my favorite color?
-Green
-Blue
-Pink
-Orange
PINK
What type of conflict is being described:
The presence of different and opposing emotions relating to a situation that has recently taken place or is in the process of unfolding.
Emotional Conflict
What are some characteristics of destructive feedback?
1. Includes personal attack
2. Harsh
3. Unreasonable
4. Delayed
5. No solutions offered