Notice the Trend
A recurring pattern that helps us understand the overall health of the community.
Community Trend
What do the letters K, C, and E stand for in the KCE framework?
Know, Connect, and Empower
Residents will be engaged community members and responsible leaders.
Educational Priority
A resident looks upset after class. What action do you take?
Start a Conversation.
Who is the director of Housing?
Kaytie Harwood
Name two of the four areas you should observe when identifying community trends.
Engagement, Communication, Environment, and Safety & Access
You take time to learn a resident's preferred name, interests, and goals during your first few conversations.
Knowing
Personal Development, Civic Engagement, Holistic Wellness, Scholarship, and Connectedness.
Learning Goals
A resident comes to you with a problem that you don't immediately know how to solve. What is the best next step?
Use your available resources, including your PA partner, A/RLC, University Housing staff, or appropriate campus resources, rather than trying to handle it alone.
Which was the first residence hall to open in the University Commons area?
Sirius Hall
Several residents have stopped answering Teams messages, avoid conversations in the hallway, and rarely respond to outreach.
Communication
Two residents both mention looking for a gym partner, so you introduce them to each other.
Connecting
Residents avoid accountability or expect you to fix problems. The learning goal is...
Personal Development
After connecting a resident to campus resources, what important step should you take to continue supporting them?
Follow Up
Who is the Assistant Director for the apartments area?
Lisa Koontz
Don't just notice incidents
Notice Patterns
A resident asks you to email their professor because they're overwhelmed. Instead, you help them think through their options and encourage them to send the email themselves.
Empowering
Residents rarely leave their rooms or interact. What action would the PA take?
Create low-pressure opportunities for connection and make introductions. Promote socialization.
You've received multiple noise complaints from the same floor over several weeks. Rather than addressing each incident separately, what should you begin considering?
Whether a community trend is developing
Spell Tanya's last name
Lorenzana
When noticing a pattern, you should ask yourself before reacting...
Is it new? → Is it recurring? → Are multiple residents experiencing it? → Is it changing over time
A resident is struggling to make friends, isn't attending campus events, and says they don't know what resources are available.
Knowing and Connecting
Residents are increasingly talking about stress and burnout around midterms. Which response best aligns with the educational curriculum?
A. Tell residents to manage their time better.
B. Plan a social event unrelated to academics.
C. Check in with residents, discuss healthy habits, and connect them to appropriate resources.
D. Wait until someone asks for help.
C. Check in with residents, discuss healthy habits, and connect them to appropriate resources.
A resident shares that they need support beyond what you can provide.
Connect them to appropriate people, services, or resources
How many staffs make up all of Residential Life? (Bonus: Can you name them all?)
11:
Andromeda, Helix, Vega, Capella, Sirius
Ph 1-3, 4-7, 8, 8a-9
Canyon Creek Heights North and South