SPIDAR2
When you search for the DCNs in Spidar2, what do you select in the drop down box?
Begins with
What is FastAPP?
Humana’s system to view a Medicare member’s enrollment application (usually phone and online applications)
Where is CI located? (What software?)
HodMod
Under what Category do you find the CRM Service link in My APPS?
Business
What information do you find on the PEDM screen?
Demographic
Where would you find the applicant’s date of birth on the SPIDAR application?
Section 1, Demographic Page
What fields can be used to search for an application in FastAPP?
Application id, Medicare id, name, telephone number
What screens are accessed to display the Social Security Number?
EPSS, EPDM
Where would you find a copy of the Medical Release Form when searching in CRM?
Attachments
What button on the keyboard is pressed to populate information on the PAPI screen?
F4
What is the name of the signed/dated form that must be present with a Medicare Supplement Application that gives permission to Humana to view personal health information?
Medical Records Release Authorizaiton
Where is the authorization signature found in a FastAPP application?
In a box at the bottom of the page
What PF key is used to go backward to search for the true Social Security Number in EPDM?
PF7
What CRM boxes do you want to populate to conduct a member search?
First Name, Last Name, Birthdate
To unlock CI and remove the red man you must press what key:
Ctrl
Under what Category do you find the Spidar 2.0 link in My Apps?
Business
When using FastAPP, what is reflected in the authorization signature box?
Last four digits of Social Security Number
What is selected on the Customer Interface Menu page?
C2MN
When searching for missing application information in CRM, what are you searching for?
Medical Release Form/DCNs for application
Where can you locate the member’s email address in CI?
PEDM