Working 101
What is the current minimum wage in NYC?
$17.00/hour
You are scheduled to work from 12:00 – 7:00 on Saturday. Your friend asks you if you want to go see a movie at 4:30 PM on Saturday. You really want to see this movie and would like to spend time with your friend. What can you do?
Suggest another time to see the movie
Name 5 specific jobs that involve customer service skills.
...
Name 3 appropriate interview outfit items and 3 inappropriate interview outfit items.
Appropriate: dress pants, skirts below the knee, khakis, shirts with collars and buttons, nice blouses, blazers, tie, dress shoes, flats
Inappropriate: jeans, anything with holes, graphic t-shirts, hoodies, low cut blouses, shorts or short dresses/skirts, workout clothes
Name 3 pieces of information you can find on your paycheck/pay stub.
Name
Company Name
Amount You Made
Pay Period
Etc.
List 3 reasons someone might be motivated to work that is NOT money?
Independence
Community
Using skills/talents
Learning and growth
Fulfillment
Friendships
Respect
Supporting family
You left for work on time but there is a 20-minute delay on your train or bus. What should you do? Be specific.
Text that you will be running late and INCLUDE what time you think you will arrive.
List 3 possible consequences if you provide poor customer service?
Bad reviews
Miss out on extra shifts, raises, promotions
Customer leaves/complains
Disciplinary action
etc.
Answer this common job interview question (hint: keep your answers short but informative!) - Tell me about yourself.
My name is __________. I attend __________. In my free time I like to _____________. I'm good at _______________.
What is backwards planning?
When you start at the time you have to do something and work backwards to figure out when you need to start getting ready/leave the house.
How many hours per week is a full-time job?
35-40 hours
You usually work on Tuesday’s and Thursday’s from 3:00 – 8:00. Your supervisor changed your schedule to the early shift without asking you and it interferes with your college schedule. What should you do?
Politely explain the situation and emphasize that you don't have flexibility to change your class schedule.
Say It Better!: "That's not my job"
"Let me see if I can help you - otherwise I will find someone who can!"
Pretend you are interviewing for a job as a pet groomer. Answer the following interview question: Why do you want to work here?
Include your personality, your strengths, and your connection to animals.
Your alarm went off but your phone volume was set so low that you did not hear it. You woke up late and will be at least 30 minutes late to work. What should you do? Should you still go to work?
Let's discuss!
Why is it important to read the entire job description before applying?
To make sure you meet the minimum requirements (scheduling, physical requirements, education, work experience) and to make sure you understand what tasks are involved with the job.
You need to call out of work sick. What do you say? Be specific.
Sorry for the short notice but I am sick and need to stay home today. I'll keep you posted about my shift tomorrow.
Customer: "Why is this taking so long?! I've been standing here forever! Are you even doing your job?"
How would you respond to this customer?
"I want to help but I can't if you're yelling. Let's speak calmly so I can help you."
What is one goodquestion you can ask your interviewer at the end of the interview?
Let's discuss!
Congratulations you are hired! List 3-4 items you need to bring to your work orientation.
ID
Social
Birth Certificate
Check for direct deposit
Working papers
Put the steps of the job search in the correct order:
Job Search
Interviews
Advancement
Career Exploration
Resumes
Working
Exploration
Resumes
Search
Applications
Interviews
Working
Advancement
Name 4 popular reasons young people get fired from their job?
Calling out too much/No call no show
Being late
Attitude towards coworkers/managers
Not communicating if they are sick or have an emergency/life change
Customer :
"Ugh, this is NOT what I ordered. I asked for a small vanilla milkshake, and this is a large chocolate! I don’t have time for this — can someone just get it right?!"
"I’m really sorry about the mix-up. I understand this is frustrating. Let me fix that
for you right away. Would you mind waiting just a moment while I get the correct
order?"
Scenario question: Tell me about a time you had to overcome an obstacle.
Story is clear/not rambling. It includes:
What happened
What you did
What you learned from the experience
Name 4 things you SHOULD include when you write a professional email.
Let's discuss!