Policy
Warranties can be called in by?
The Guest, Sales Rep & Team Member.
Designer & Cornerstone cabinets are produced in what plant?
Produced in Middlefield, Ohio
This popular sitcom was set in a New York City coffee shop called Central Perk.
What is Friends?
New orders must be submitted via?
EDI.
Large home improvement retail store. Often referred to as “__________.”
“A Big Box Store.”
An order can be canceled without penalty or fee to the store, as long as it has not reached this stage.
Start of production.
Lead time for Designer & Cornerstone cabinets are __ weeks.
4-6 weeks
_________ schedules home deliveries with the consumer.
Logistics
Orders CANNOT be cancelled if it has started this stage.
Production
Consumers are referred to as _________?
Guests.
When are we able to use CIP?
Orders cannot be cancelled in production if the store made a mistake.
Topics we should NOT discuss with consumers and should refer them to the store.
Pricing
Including pricing of their order
Price increases/decreased
Pricing per store
Discounts/Promotions/Compensation
Consumers cannot make changes to and or cancel their orders
Returns
Verifying contents of the entire order
The design layout of their kitchen
Orders of any size can be shipped here without incurring a delivery fee from CWG.
The store.
_________ & _________ are the two different Kraftmaid cabinet lines we offer at Menards?
Designer & Cornerstone.
Designers are referred to as _________?
Team Members
when is DIP available ___________?
Orders can be cancelled in production if CWG made a mistake.
This type of authorization for returns is currently not offered.
Return Authorization (RA)
This river is the longest in the world.
What is the Nile.
PO# must have _ letters to start and then followed by 8 numerical digits.
4 Letters.
The ONLY method for cancellations is through _______.
Email.
If changes need to be made the store must?
refund/rebill.
She was the first woman to fly solo across the Atlantic Ocean.
Who is Amelia Earhart?
This fruit is the main ingredient in guacamole.
What is an avocado
Stores must order literature from their _______.
Sales Rep
Menards is headquartered in?
Eau Claire, Wisconsin.