Robbery Prevention
The location of Robbery resources
What is Connections, Branch Operations, Emergency Resources
This is what team member must do when leaving their work stations
What is locking cash drawer, computer and clearing work stations
What should you do if a robber was to come into the branch
Do only what the robber says
The initial things to do when a robber leaves
What is lock all doors, trigger alarms, call 9-911, and Regional
The line of business and manager to report any broken locks or facility issues
What is Facilities and reporting Regional
The occurrence Robbery training is conducted
What is 4 x's a year or Quarterly
Adherence of cash handling disciplines and _____ control must be maintained at all times
What is dual control
Team members should not
What is stall the robber or be a hero, comply with demands
The information given over the phone to 911 authorities
2 items or more
Identify self and CU Name, Descriptions of robbers, Weapons, Injuries, Vehicles, Direction of travel, Timing of robbery
The third party vendors for onsite visits or repairs must be verified and confirmed with what line of business
What is Facilities
The changing of Opening & Closing process
What is Quarterly
The observation with every member in contact with in the branch
What is make mental notes of physical description, markings and height
The activation of the alarm
What is...... if safe to do so
The discussion between witnesses and staff
What is can not talk or engage with one another about robbery until law enforcement arrives and interviews them
The 2 types of Robberies
What is Note and Takeover
This is the action a Team Member should be consistently doing for Robbery prevention
What is observant and alert
The reporting of suspicious activity or individuals in and around the branch
What is escalate to your branch leadership, Regional will be informed by manager
A robber gives you a note
What is retain it and try not to touch it, if possible
The branch can be open after a robbery
What is Leadership and Sr. Management will decide after the branch and situation has been assessed
During a Robbery always assume there is a _____
What is weapon
Team Members should have these in their possession at all times
What is assigned keys
This alerts robbers employees are paying attention
What is making eye contact and greeting members when they walk through the door
The team member (victim) action during a robbery
What is
Stay calm, listen, acknowledge and comply with commands, Activate alarm if safe to do so, Memorize details
General duties that should follow after a robbery
2 or more
What is
Closure signage, distribute Robbery Witness Record, no discussion amongst each other, no comments to media/news/public, do not touch evidence
The 3 items an individual must indicated on the Robbery Witness Record
What is
Name, Address, Phone