Safety
Limits
Job Specific Tasks
Collectives
Miscellaneous
100
Cafes and Branches All-Clear Signal.
What is Trash Can and Sanitation Spray?
100
Your Teller Drawer limits (Top and Bottom)
What is Top $2,500, Bottom $7,500, Total $10,000?
100
These are the two options for clients to receive their Debit Card and the business days it takes.
What is Expedited Shipping (3 Business Days (FedEx)), Standard Shipping (7 - 10 (USPS))?
100
A third-wave coffee brand. Meaning better quality beans and support directly to farmers.
What is Verve Coffee?
100
Besides Threads, these are the three things you should have with you at all times.
What is a Badge, Keys/YubiKey, and Name Tag?
200
It's how to alert Sentry (no codes)
What is Duress Button?
200
This is Under and Over 6 Months' Cashbox Limit.
What is $25,000 for Under and $50,000 for Over?
200
There is a specific verbiage that needs to be said to not confuse and make it clear to our clients. Many have asked about today's current 360 Performance Savings account interest rate.
What is "As of Today, the annual percentage yield (APY) is Three point Six Zero percent variable."?
200
Only in New York, Capital One has put 6 Collectives locations around the City.
What is 59th & Lexington, Herald Square, Union Square, Columbus Circle, Fordham, and SoHo?
200
Specifically, on Saturdays, we are observing outside.
What is Citibank/Cross the street corner?
300
These are the Internal Safety Zones
What is Vault Room and Break Room?
300
This is the withdrawal limit that requires CPR's approval, and information needs to be written on the withdrawal slip.
What is $20,000+ and CPR's EID Approval on the slip?
300
Every Capital One Branch has CRA Hours requirements annually.
What is 35 hours annually
300
There are GENERAL BENEFITS for everyone to take advantage of in the Cafe.
What is Public Wi-Fi, seating space, Food, Beverages, Money and Life mentorship sessions
300
Where is this office located?
What is Capital One's Headquarters in McLean, Virginia?
400
These are the External Safety Zones
What is Starbucks and Prets?
400
The Market Manager has to get involved if the limit is over this amount.
What is > $250,000?
400
There are 5 points to look for in a valid check.
What is the Payee, the Date, the amount in figures, the amount in words, the signature?
400
There are Benefits for our Cardholders to take advantage of in the Cafe.
What is Book a Nook and 50% off Hand Crafted Beverages?
400
Every Ambassador follows CANOE.
What is C - Calm, A - Alarm, N - Note, O - Observe, E - Escape?
500
This is how Sentry calls, and your response.
What is "This is the Capital One information center. At what time will your reports be in?" 1 robber 1 o'clock. 2 robbers at 2 o'clock. No robbers, none.
500
The Market Executive has to get involved if the limit is over this amount.
What is > $1,500,000?
500
*** A Client brings you a document that has to be Faxed over. We have a number on the printing machine by Linda that we have to use to successfully send the information over to the right department.
What is ...
500
Capital One Cafes partnered with an Online Website to offer a Space only for Students and Non-Profit Organizations.
What is Liquid Space?
500
In case something goes wrong either inside or outside our space, we have a phone number we can call. This phone number can also assist us if we feel uneasy when traveling back home from work.
What is (855)955-7233 (SENTRY)