GENERAL
Which among these is the least effective way of handling and determining storage requirements in a warehouse?
A) Finding a suitable location
B) Proper planning of space layout
C) Determining which items require special storage needs
D) Implementing rotating workforce schedules
D) Implementing rotating workforce schedules
As Sales assistant in the store, it’s your job to close a sale. During the selling process you enter a negotiation stage with a customer on the price of the product. You have very limited authority in handing out discounts, you are restricted by store policies and sales conditions. Which one of the following procedures are NOT a negotiation tool
principles that govern the behaviour of a person or group in a business environment
What is professional ethics?
The payment system in Saudi operates in many different ways. When a store doesn’t have any online or electronic payment facilities, like a bank card machine, what method of payment do you use?
procedure to systematically observe, analyze and value your own professional action and its results in order to stabilize or improve it
what is self review?
having people of different races, cultures, religions, nationalities, ethnic groups and backgrounds making up a community
What is cultural diversity?
When a customer start raising objections to the sale, what do you need to actively do to help the customer change his mind, and create a positive outcome for you?
the ability to understand and share the feelings of another.
what is empathy?
When you apply for and get a credit card from the bank , there is certain advantages attached to it , Which statement is false.
a. It was easy and quick
b. It’s accepted and used at many businesses.
c. Your payment is delayed to the end of the month.
d. It’s a very cheap way to buy
d. It’s a very cheap way to buy
an accessory device designed to increase the capability of a computer or hi-fi system
what is add ons?
ANY Three bases on which customer are segmented
a) Demographics
b) Lifestyle
c) Income
d) Buying motives
e) Behaviors
You, as the Sales assistant of the store can apply different techniques to identify the customers’ requirements when promoting and selling your product. Which one of the following techniques do you NOT use?
the ability to be relied on as honest
what is trustworthiness
BONUS
BONUS
seller induces the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale
What is up selling?
a person employed to visit a shop or restaurant incognito in order to assess the quality of the goods or services
Who are mystery shoppers?
Ways to promote, advertise and market your product. Which one is NOT correct :
impartial and just treatment or behaviour without favouritism or discrimination
what is Fairness ?
The people of Saudi is protected by which governing body and Electronic Transaction Law when using a card to pay when shopping.
Encouraging a customer who buys a product (gasoline, for example) to buy a related or complementary product (engine oil, for example)
what is Cross-selling?
Which among the statements does not describe the importance of having own range of products with unique features and benefits?
A) The unique features and benefits of a certain product can set it apart from the competition.
B) A company can add more features, regardless if they're useful or not, to make a product appear more beneficial to customers.
C) Customers always look for products or services that satisfy needs.
D) A potential buyer is likely to purchase a product with more features if it's very comparable with a competitor's own set of products
B) A company can add more features, regardless if they're useful or not, to make a product appear more beneficial to customers.
Which among the actions below won't help create a successful product demonstration?
A) Not practicing and jumping into an impromptu presentation
B) Being friendly to customers
C) Doing thorough research about the product
D) Customizing the demo to the targeted audience
A) Not practicing and jumping into an impromptu presentation
express yourself effectively and stand up for your point of view, while also respecting the rights and beliefs of others
what is Assertiveness?
If you use a cheque as payment method, the following information must be on the cheque.
Which example is NOT a cross sell?
Burger > Coke