1
2
3
4
5
100

What does PSAP stand for? 

Public Safety Answering Point 

100

What is the length of a training cycle?

4 years 

100

Each training unit telecommunicator shall complete how many hours of continuing education?

20 hours 

100

What is the length of the training unit?

2 years 

100

How long is temporary telecommunicator license good for?

12 Months 

200

The occurrence or imminent threat of damage, injury, or loss of life or property resulting from an extraordinary natural or man-made cause.

Emergency 

200

This is an entity responsible for receiving 9-1-1 calls and processing those calls

PSAP

200

a system for verifying and maintain a desired level of quality in an existing product or service by careful planning, use of proper equipment, continued inspection, and corrective action as required

Quality Control (QC)

200

What does TCOLE stand for?

Texas Commission on Law Enforcement 

200

This is a person person acknowledged by the commission and employed by or serving a law enforcement agency that performs law enforcement services on a 24-hour basis who receives, processes, and transmits public safety information and criminal justice data for the agency using a base radio station on public safety frequency by the Federal Communications Commission or by another method of communication

Telecommunicator 

300

A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior.

Communication 

300

What happens to a persons licesne if they are convicted of a felony?

It is immediately revoked

300

The definition of a Telecommunicator can be found under Texas Occupations Code

Texas Occupations Code 1701.405

300

All actions taken to ensure that ensure that standards and procedures are adhered to and that delivered products or services meet performance requirements.

Quality Assurance (QA

300

What are the 4 different Telecommunicator certificates?

Basic 

Intermediate 

Advanced 

Master 

400

What is an L2 form?

Lack of drug dependency or illegal drug use/fingerprinting.

400

The license of a person who fails to comply with legislative continuing education requirements may be suspended for how long?

up to 90 days for the 1st time non compliance and 

up to 180 days for 2nd time noncompliance

400

What is an L3 form?

Declaration of psychological and emotional health

400

The license of a person convicted or placed on community supervision for any offense above the grade of Class C may be suspended for how long?

10 Years 

400

an organized system that assess and evaluates the process to improve the quality of services provided

Quality Improvement (QI)

500

What does Chapter 229 about in TCOLE? 

Texas peace officer Memorial 

500

List 2 Core Competencies of a Telecommunicator 

  • Geography
  • Policy/Procedure
  • Call Processing
  • Equipment and Technology
  • Interpersonal Skills (Emotional Intelligence, Customer Service, Stress Management, etc.)
  • Communications Skills (Verbal, written)
  • Use of Resources (internal and external)
500

How many days does an agency have to report training to the commission once it is completed? 

30 days 

500

You must report address changes, name changes, and any arrests within how many days?

30 Days 

500

The commission may issue a temporary telecommunicator license, consistent with Texas Occupations Code

Texas Occupations Code 1701.405.

M
e
n
u