1.1 Key Terms
Define ecotourism
visiting a place to enjoy the natural environment without causing damage.
Define cruise
a relaxing leisure journey, normally on the water.
Define tourism-generating areas
places that tourists come from.
Define ticketless travel
travel without physical tickets
Define eco-tour
a holiday to visit the natural environment while causing no damage.
Define accommodations
a place where people can stay, for example, a hotel.
Define ferry
ships or boats that link destinations or places within a destination.
Define tourism-receiving areas
areas that tourists visit; countries or regions where there are tourism destinations.
Define biometrics
digital information about a person's appearance that is used to establish their identity.
Define ethical tourism
managing tourism provision with the intention of doing so sustainably or, from a tourist perspective, visiting destinations with the intention of being a responsible tourist.
Define social media
websites and apps for sharing photos and information.
Define trend
in a travel and tourism context, a way in which patterns of travel have developed over time.
Define real-time reservations
travel and tourism bookings that are made instantly.
Define biodiversity
the variety of animal and plant life in a place.
Define local authority
government-funded organization that provides a service to both the local and visiting populations.
meeting the needs and wants of customers by providing them with products and services.
Define nature reserve
A natural area that is protected to keep rare animals and plants safe from damage caused by people.
Define ICT
the range of computer and other electronic devices, such as smartphones, used to store, send and share information.
Define profit
the money a travel and tourism organization makes after paying costs and taxes.
Define external customers
customers who use the products and services of a travel and tourism business and are not member of staff or otherwise part of a business.
Define pandemic
a serious outbreak of disease across the world.
Define resort
A location visited mainly by leisure tourists.
Define visa
a travel document permitting a person to enter, leave or stay in a country.
Define promotion
any activity that creates interest in a customer or a potential customer.
Define internal customers
a person within a travel and tourism organization who receives customer service from the organization.