Communicating
A social process that connects people and ideas through words, nonverbal behaviors and actions.
What is communication?
Defined as questions that are open to interpretation and cannot be answered by a "yes" or "no" or one-word response.
What is an Open-ended question?
Being attentively present, providing relevant information, and actively listening to patient concerns helps to build ________.
What is rapport?
A term used to describe social variations between cultural groups.
What is cultural diversity?
An interpersonal process, which allows nurses to self-reflect upon aspects of their personal feelings and beliefs.
What is self-awareness?
The simplest communication model consisting of sender, message, receiver, channels of communication and context.
What is the Linear Model?
Is a response used to check whether the nurse's translation of the patient's words represent an accurate interpretation of the message.
What is a paraphrase?
Used to ensure that both participants have the same basic understanding of the message.
What is validation?
Describes how immigrants from a different culture learn and choose to adapt to the behavior and norms of a different, new culture, which holds different expectations.
What is acculturation?
Process in which healthcare professionals work together with patients to use evidence-based data to access treatment options, risks involved, and possible outcomes to make the best healthcare choices for individuals.
What is shared decision making?
A reciprocal interaction process in which the sender and receiver influence each other's messages and responses simultaneously as they converse.
What is the Transactional Model?
An intentional form of listening. It involves more than simply hearing words. The nurse hears the patient's message, decodes its meaning, asks questions for clarification and provides feedback.
Recognizing incongruities in a situation and can lighten the mood and put a tense situation into perspective.
What is humor?
Describes a person's awareness of a shared cultural heritage with others based on common racial, geographic, ancestral, religious, or historical bonds.
What is ethnicity?
According to Peplau's Interpersonal Nursing Theory in which phase of the nurse-patient relationship does problem-identification and exploration occur?
What is the Working Phase?
The oral delivery of a verbal message expressed through tone of voice, inflection, sighing or crying.
What is para language?
The nurse uses this to allow the patient to express their problems of health needs in their own words.
What is an open-ended question?
Title VI of the Civil Rights Act mandates use of this.
What is Interpreter? (or Translator)
Describes a belief that one's own culture is superior to others.
What is ethnocentrism?
Involves the nurse's capacity to know when to provide help, when to stand back, and when to speak frankly and when to withhold comments because the patient is not ready to hear them.
What is presence?
A broad term used to describe all of the factors that influence how a message is perceived.
What is Metacommunication?
Conveying your approval or disapproval about the patient's behavior using words such as "good," "bad," or nice."
What is value judgment?
A model to frame clinical teaching and coaching encounters with culturally diverse clients. Hint: The title is an acronym.
What is LEARN Model? (listen, explain, acknowledge, recommend, negotiate)
Holds that each culture is unique and its merits should be judged only on the basis of its own values and standards.
What is cultural relativism?
A purposeful therapeutic alliance between provider and patient linked to helping the patient achieve identifiable health goals.
What is a Patient-Centered Relationship/Therapeutic Relationship or Helping Relationship?