Inner thoughts and beliefs that are colored by feelings and influence behavior.
What is intrapersonal communication?
100
A personalized meaning of a word.
What is connotation?
100
Begins with a genuine desire to know the client as a person and is a way of finding common ground.
What is building rapport?
100
Seeking to understand the message by asking for more information.
What is clarification?
100
First sense to develop; last to leave. Nurturing, comforting, powerful.
What is touch?
200
The recipient of the message.
What is the receiver?
200
Posture, facial expressions, eye contact, and gestures are example of this.
What is nonverbal communication (or facilitative body language or kinesics)?
200
Encourage the client to take the initiative and cannot be answered by a one-word response.
What is open-ended?
200
A shorter, more specific statement used to check the nurse's translation of the client's words.
What is paraphrase?
200
Providing verbal and nonverbal confirmation that both participants have the same basic understanding of the message.
What is validation?
300
A continuous interactive activity where the sender and receiver influence each other based on the systems theory.
What is Transactional Model?
300
This gender tends to avoid conflict and wants to smooth over differences.
What is female?
300
Involves both intrapersonal and interpersonal processes and a goal of shared understanding.
What is empathetic listening?
300
An intentional short pause.
What is silence?
300
Recognizing incongruities in a situation and can create a natural high and reduce stress.
What is humor?
400
A role where relationships are equal between communicators.
What is symmetrical?
400
The oral delivery of a verbal message, expressed through tone of voice, inflection, sighing, and so on.
What is paralanguage?
400
Listening for what the client is NOT telling you as well as what they actually reveal.
What is listening for themes?
400
Making an unsubstantiated assumption about what a client means; interpreting the client's behavior without asking for validation.
What is False inference?
400
Offering a different positive interpretation of an event to broaden the client's perspective.
What is reframing?
500
The term used to describe all the factors verbal and nonverbal that influence how the message is perceived.
What is metacommunication?
500
Adjusting your speech to the other person's speech to facilitate interaction and increase acceptance, trust, and rapport.
What is convergence?
500
Noticing that some clients exaggerate information, others leave out highly relevant details, some talk a lot, using dramatic language and multiple examples, others say very little.
What is observing communication patterns?
500
Conveying your approval or disapproval about the client's behavior or about what the client has said using words such as "good." "bad," or "nice."
What is value judgment.
500
Connecting new information with familiar images from ordinary life experiences.