The Management Functions: POLC
Efficiency vs. Effectiveness
Levels of Management
Key roles of a manager
skills needed for effective management
100

In what function of management do you 

  • Evaluate performance based on the goal's objective.
  • Identify a change in course and if needed and act swiftly.
  • Communicate and be a champion for change. 

Controlling

100

In a company 80% of revenue comes from 20% of the customers. What is this concept called?

the 80/20 rule

100

What tier of management sets objectives, scans     environment, plans, and makes decisions?

Top Managers

100

Obtaining and sharing information.

Informational

100

Identify new opportunities and get resources mobilized.

Conceptual

200
In what management functions do you set goals?

Planning

200
  • Chose the right goals.
  • Made good use of resources 
  • THRIVE: Customers happy. Goals met. 

High Efficiency - High Effectiveness

200

What level of managers develop and implement activities?

Middle managers


200
  • Plan strategy and utilize resources.
  • Use information

Decisional

200

Ability to understand, lead, and control behavior of employees.

Human

300

Who should employees look to as the leader?

The Manager

300
  • Chose the wrong goals. 
  • Made poor use of resources.
  • DIE QUICKLY: Low quality product. No customer demand. 

Low Efficiency - Low Effectiveness 

300

What level of management supervises the workforce (employees)?

Front-line managers

300

Who provides direction and supervision within the organization?

Interpersonal

300
  • Need a range of technical skills to be effective.

Technical

400

What are 3 steps in the planning process? 

Goal Setting

Action Planning

Allocating Resources

400
  • Chose inappropriate goals
  • Made good use of resources in pursuing goals. 
  • DIE SLOWLY: Good product, but no customer demand. 

High Efficiency - Low Effectiveness

400

Who is responsible for day-to-day operations.

First-Line Managers

400

Who coordinates company activities both internally and externally (networking)?

Liaison

400
  • Ability to analyze and diagnose a situation; problem solve 

Conceptual

500

What are the 4 functions of managment?

Planning

Organizing

Leading

Controlling

500
  • Chose the right goals to pursue. 
  • Made poor use of resources.
  • SURVIVE: Customer demand but price too high. 

Low Efficiency - High Effectiveness

500

What level of managers allocate departmental resources to achieve goals?

Middle Managers

500

Who reaches agreements within the team between departments, with shareholders, etc?

Negotiator

500

Coordinate and motivate people, mold a cohesive team.

Human

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