Professionalism
________________the behavior, looks, and skill expected of a professional that will result in positive relationships.
What is professionalism?
A process that involves transferring information and meaning between senders and receivers, using one or more print, oral, visual or digital media.
What is Communication?
All unwritten and unspoken messages, whether intended or not.
What is Non Verbal Communication?
A way of thinking or feeling about people, things, or a situation.
What is attitude?
Used to give basic information such as company policies, instructions or facts
Generally, organizations use memos, letters, e-mail, voice mail or bulletin boards (quick easy ways to “get word out”)
What is Impersonal Communication?
Acting with integrity by being honest, professional, and fair.
What is ethical behavior?
The person who initiates the communication. The message can be verbal or nonverbal manner. They pass the message along to another.
What is the sender?
How close people are to each other while communicating
What is Proxemics?
A document that outlines the company’s policies on the way you should conduct yourself at work or when representing your business.
What is Code of Ethics?
Occurs when people involved talk and listen (dialogue)
What is interpersonal communication?
Lacking the ability to behave with moral principles.
What is unethical behavior?
The means by which the sender makes the message understandable to the receiver.
What is encoding?
Communication that is given by eyes.
What is Oculesics?
The expected norms of behavior in a particular situation.
What is Etiquette?
Attentively seeking to understand a speaker’s message, rather than passively hearing the words that a speaker says.
What is Active Listening?
A ________________ is a product, service or concept that is publicly distinguished from other products, services, or concepts so it can easily be marketed.
What is a brand?
The process of recognizing the message being sent. The receiver must use his or her skills (verbal and nonverbal) to try to determine the message being sent.
What is decoding?
Specific
Measurable
Attainable
Realistic
Timely
What is a Smart Goal?
What is Workplace Appearance?
Hearing disabilities, poor acoustics, noisy surroundings. It is also difficult to listen if you are ill, tired, or uncomfortable.
What is physical barriers?
Understand the speakers' feelings, needs and wants so that you can appreciate his or her point of view, regardless of whether you share the same perspective.
The person to whom the communication is directed. The _______________ intercepts the message and hopefully interprets it correctly.
Who is the receiver?
Non-verbal behavior related to body movement (ex): posture, facial expressions, gestures.
What is Kinesics?
•Individuals focus on understanding and meeting the needs of their readers and listeners.
What is the audience centered approach?
If other ideas run counter to our preconceived thoughts, we tend to tune out speakers and thus fail to receive messages.
What are psychological barriers?