Employability Skills
Hard Skills /Soft Skills
Email Etiquette
Quizlet Vocabulary Terms
Real World Workplace Scenarios
100

What are Employability Skills?

the transferable skills needed by an individual to make them 'employable'

100

why are soft skills important

Soft skills are important because they help you work well with others.

100

List the 5 parts of a professional business letter

Header 

Inside address 

Salutation 

Body 

Closing 

100

Feedback

an oral, written, or nonverbal response from a receiver

100

If sally stole someone's food should she own up to it or should she keep to herself?

she should own up to it

200

List 3 different types of communication

Written, verbal and nonverbal

200

Why are hard skills important

Hard skills are an important part of any job. They refer to the knowledge and abilities essential for the profession

200

What's wrong with this email 


Spelling errors 

Doesn't get to the point 

Repeats 

No manners 

200

Interpersonal communication

communication with others

200

Kassie and Lenzo are talking bad about somebody Kassie feels bad for talking bad about them but Lenzo has no regrets what should she do? ignore Lenzo or talk to Lenzo about it. 

Kassie needs to talk Lenzo to make sure that she can identify the problem and nothing bad happens 

300

Explain the 5 problem-solving strategies when faced with a challenge.

Identify the problem 

Create a list of possible solutions 

Chose a solution 

Review the plan 

Take action 

300

What are the 7 essential soft skills?

Teamwork

Problem solving 

Communication 

Adaptability 

Critical thinking 

Time management 

Interpersonal 

300

Is this email ready to be sent?


Yes

300

intrapersonal communication

communication with yourself based on interpretations of previous experiences; self-talk or inner speech

300

Kaitlyn is working in her cubicle she wrote a paper about employability skills but the next day its no longer there. she later finds out her friend took it what should she do? 

Kaitlyn can not get upset or the problem will get bigger so she need to avoid conflict and talk through it. 

400

List 3 important factors when using technology in the workplace

Improving communication

Making streamline decision making 

Enhancing customer relationship 

400

What's the difference between hard skill and soft skill

Hard skills are job-related abilities that are necessary to complete work, while soft skills are personal qualities and traits that impact how you work and how you communicate with others

400

How do you write a good email?

Use complete sentences ,keep it short and get straight to the point, correct punctuations, good manners

400

4 types of business communication

Upward Communication, Downward Communication, Lateral Communication, External Communication

400

If you were at work and something bad happens are you going to 

a. avoid conflict 

b. run towards conflict 

c act like nothing happen  

A. although C would have been easy because nothing will happen you need to eventually talk about it but if you talk about and avoid conflict nothing bad happens but the conversation still went through. 

500

True or false are employability skills important

True

500

True or false? If you want to drive a truck you need the hard skill of driving

True

500

which one isn't an email service

Messenger, yahoo, apple mail, Gmail

Messenger

500

Memo

An informal written letter within an organization.

500


If two workers are running for the same position and one of them gets the position the other one might feel bad and hold a grudge so the two of them would stop talking to each other. How do they overcome this?


They can overcome this by saying whoever gets the position gets the position there is no changing in our friendship because we need to communicate with each other and not hold grudges

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