Employability Skills
Hard Skills /Soft Skills
Email Etiquette
Quizlet Vocabulary Terms
Real World Workplace Scenarios
100
What are Employability Skills?
the transferable skills needed by an individual to make them 'employable'
100
why are soft skills important
Soft skills are important because they help you work well with others.
100
List the 5 parts of a professional business letter
Header
Inside address
Salutation
Body
Closing
100
Feedback
an oral, written, or nonverbal response from a receiver
100
If sally stole someone's food should she own up to it or should she keep to herself?
she should own up to it
200
List 3 different types of communication
Written, verbal and nonverbal
200
Why are hard skills important
Hard skills are an important part of any job. They refer to the knowledge and abilities essential for the profession
200
What's wrong with this email
Spelling errors
Doesn't get to the point
Repeats
No manners
200
Interpersonal communication
communication with others
200
Kassie and Lenzo are talking bad about somebody Kassie feels bad for talking bad about them but Lenzo has no regrets what should she do? ignore Lenzo or talk to Lenzo about it.
Kassie needs to talk Lenzo to make sure that she can identify the problem and nothing bad happens
300
Explain the 5 problem-solving strategies when faced with a challenge.
Identify the problem
Create a list of possible solutions
Chose a solution
Review the plan
Take action
300
What are the 7 essential soft skills?
Teamwork
Problem solving
Communication
Adaptability
Critical thinking
Time management
Interpersonal
300
Is this email ready to be sent?
Yes
300
intrapersonal communication
communication with yourself based on interpretations of previous experiences; self-talk or inner speech
300
Kaitlyn is working in her cubicle she wrote a paper about employability skills but the next day its no longer there. she later finds out her friend took it what should she do?
Kaitlyn can not get upset or the problem will get bigger so she need to avoid conflict and talk through it.
400
List 3 important factors when using technology in the workplace
Improving communication
Making streamline decision making
Enhancing customer relationship
400
What's the difference between hard skill and soft skill
Hard skills are job-related abilities that are necessary to complete work, while soft skills are personal qualities and traits that impact how you work and how you communicate with others
400
How do you write a good email?
Use complete sentences ,keep it short and get straight to the point, correct punctuations, good manners
400
4 types of business communication
Upward Communication, Downward Communication, Lateral Communication, External Communication
400
If you were at work and something bad happens are you going to
a. avoid conflict
b. run towards conflict
c act like nothing happen
A. although C would have been easy because nothing will happen you need to eventually talk about it but if you talk about and avoid conflict nothing bad happens but the conversation still went through.
500
True or false are employability skills important
True
500
True or false? If you want to drive a truck you need the hard skill of driving
True
500
which one isn't an email service
Messenger, yahoo, apple mail, Gmail
Messenger
500
Memo
An informal written letter within an organization.
500
If two workers are running for the same position and one of them gets the position the other one might feel bad and hold a grudge so the two of them would stop talking to each other. How do they overcome this?
They can overcome this by saying whoever gets the position gets the position there is no changing in our friendship because we need to communicate with each other and not hold grudges