FUNCTIONS OF MANAGEMENT
Which management function involves establishing goals and deciding how to achieve them?
Planning
What personal skill helps employees complete tasks efficiently and meet deadlines?
Time management
What does it mean for a business decision to be “ethical”?
It is fair, honest, and morally responsible.
What HR function involves finding and attracting qualified workers?
Recruiting
What is a labor union?
An organization representing workers to protect rights and negotiate.
Which function focuses on arranging resources and tasks to achieve goals?
Organizing
What skill involves recognizing and managing your emotions and the emotions of others?
Emotional Intelligence
What is one example of unethical business behavior?
Examples: Fraud, discrimination, insider trading, false advertising.
What is the process of familiarizing a new employee with the workplace called?
Onboarding
What is collective bargaining?
Negotiation between the union and employer about wages, hours, and working conditions.
A company’s sales have unexpectedly dropped for three months. Which management function would involve reorganizing teams, reallocating budgets, and adjusting job roles to respond to the problem?
Organizing — because it requires restructuring resources and roles to adapt to new challenges.
What skill allows employees to generate new ideas for improvement or problem-solving?
Imagination and innovation
What is social responsibility?
A business’s duty to act in ways that benefit society and stakeholders.
What is the difference between salary and wages?
Salary = fixed yearly amount; wages = hourly pay.
What is the role of a mediator in labor disputes?
To help both sides communicate and reach a compromise.
A manager notices that productivity is decreasing because employees seem unmotivated. Which management function should the manager use to address this issue, and what action might they take?
Directing — the manager may motivate employees through improved communication, incentives, recognition, or clearer guidance.
What personal skill is used when analyzing information to make sound decisions?
Critical-thinking skills
Why are ethical decisions important for managers?
They build trust, prevent legal issues, protect reputation, and support long-term success.
What are fringe benefits?
Extras beyond pay, such as health insurance, vacation, tuition reimbursement, etc.
What is binding arbitration?
When a neutral third party makes a final, enforceable decision in a dispute.
A business sets a quarterly goal to increase output by 15%. At the end of the quarter, the manager compares actual results to the goal, identifies inefficiencies, and implements corrective steps. Which management function is being demonstrated, and why is it critical for long-term success?
Controlling — It ensures the company evaluates performance, identifies gaps, and makes corrections to stay aligned with long-term objectives.
How do strong personal management skills affect employability?
They make employees more effective, adaptable, and valuable, increasing hiring and promotion opportunities.
When evaluating an unethical situation in a case study, what should a manager consider before choosing a solution?
The impact on employees, customers, laws, reputation, and long-term outcomes.
What does "off-boarding" refer to in HR?
The process of helping employees exit the organization properly (paperwork, exit interviews, transitioning duties).
Why do labor unions influence government policy?
To support worker protections, safety laws, fair wages, and labor rights.