Australia's universal health insurance scheme.
A doctor who provides general healthcare and is often the first person you visit when unwell.
What is a general practitioner (GP)?
The independent, fee-free organisation that receives and helps resolve health service complaints in Victoria.
What is the Health Complaints Commissioner (HCC)?
A service that provides support for young people's mental health and wellbeing.
What is Headspace?
A person's ability to access, understand and use health information and services.
What is health literacy?
The scheme that subsidises the cost of essential medicines.
What is the Pharmaceutical Benefits Scheme (PBS)?
A health professional who helps people recover from injuries and return to physical activity.
What is a physiotherapist?
The right to have your personal health information kept private and confidential.
What is the right to privacy?
These clubs can support physical health through exercise and social health through teamwork.
What are sports or recreational clubs?
The tax that helps fund Medicare and is generally charged at 2% of taxable income, subject to exemptions.
What is the Medicare levy?
Health insurance that people can choose to purchase to help cover costs not covered by Medicare.
What is Private Health Insurance?
Health professionals outside medicine, dentistry and nursing who specialise in prevention, diagnosis and treatment.
What are allied health professionals?
Giving healthcare professionals information about your past and present illnesses, medications and medical history is this.
What is a patient's responsibility?
These services provide medical care, treatment for illness and help with injuries.
What are doctors, dentists and hospitals?
The right to be included in decisions and choices about your healthcare.
What is participation?
The scheme that provides funding and support to eligible Australians with permanent and significant disabilities.
What is the NDIS?
Healthcare that can be used instead of or alongside traditional health services, such as acupuncture or massage.
What are alternative health services?
The first step recommended when trying to resolve a complaint about a health service.
What is raising the issue directly with the health service provider?
These organisations can support spiritual health by providing opportunities for faith, connection and belonging.
What are places of worship?
A GP may send a patient to one of these for specialised care, such as seeing a dermatologist.
What is a referral to a specialist?
The additional amount a patient may need to pay when Medicare and private health insurance do not cover the full cost of a service.
What is the gap payment?
Some alternative health practitioners must meet registration requirements, including ongoing training and insurance.
What are some requirements for registering with AHPRA?
Three possible courses of action the HCC may take after accepting a complaint.
What are early resolution, formal resolution and investigation?
This school-based program helps protect students against certain preventable diseases.
What is the secondary school immunisation program?
When healthcare information may be shared without consent because the patient's or another person's safety is seriously threatened.
What is an exemption to medical confidentiality?