Communication
Which communication method is BEST for discussing a confidential issue with an employee? A. Social media post B. Face-to-face meeting C. Group text message D. Company newsletter
Face-to-Face meeting
A team leader who encourages employees to share ideas is demonstrating: A. Poor communication B. Effective leadership C. Conflict avoidance D. Micromanagement
Effective leadership
Which action demonstrates ethical behavior? A. Copying another company's logo B. Reporting accurate financial information C. Sharing confidential customer information D. Taking office supplies home
Reporting accurate financial information
Company culture refers to: A. Logo and colors B. Shared values, beliefs, and behaviors C. Products sold D. Business location
Shared values, beliefs, and behaviors
When resolving workplace conflict, employees should FIRST: A. Ignore the problem B. Listen to all viewpoints before responding C. Complain to other coworkers D. Post about the issue online
Listen to all viewpoints before responding
Which is an example of nonverbal communication? A. Email B. Handshake C. Phone call D. Text message
Handshake
Which quality is MOST important for an effective leader? A. Honesty B. Popularity C. Wealth D. Seniority
Honesty
Why is ethics important in business? A. It increases employee vacations. B. It builds trust with customers and employees. C. It guarantees higher profits. D. It eliminates competition.
It builds trust with customers and employees
A workplace where employees feel respected and included is MOST likely to have: A. Positive workplace culture B. High employee turnover C. Poor customer service D. Frequent conflicts
Positive workplace culture
What communication method is BEST for confidential discussions?
Face-to-face meeting
A good listener demonstrates effective communication by: A. Interrupting to offer advice B. Looking at their phone C. Maintaining eye contact and asking questions D. Thinking about what to say next
Maintaining eye contact and asking questions
A manager delegates responsibilities because it: A. Reduces teamwork B. Builds trust and develops employee skills C. Eliminates accountability D. Prevents communication
Builds trust and develops employee skills
A business discovers one of its products is unsafe and immediately recalls it. This is an example of: A. Ethical decision-making B. False advertising C. Poor leadership D. Unfair competition
Ethical decision-making
Which action helps create a positive workplace culture? A. Ignoring employee concerns B. Encouraging teamwork and respect C. Refusing employee feedback D. Discouraging collaboration
Encouraging teamwork and respect
Which leadership skill helps employees grow while increasing trust? A. Delegating responsibility B. Micromanaging C. Constant Negative Criticism D. Taking Credit for employee's work
Delegating responsibility
Which communication barrier is MOST likely to cause misunderstandings? A. Speaking clearly B. Active listening C. Using unfamiliar jargon D. Asking for feedback
Using unfamiliar jargon
An employee volunteers to help a coworker complete a project before the deadline. This demonstrates: A. Competition B. Leadership C. Carelessness D. Procrastination
Leadership
Which situation is MOST likely to create an ethical dilemma? A. Choosing a lunch break time B. Deciding whether to report a coworker's dishonest behavior C. Scheduling a staff meeting D. Organizing office supplies
Deciding whether to report a coworker's dishonest behavior
A manager who recognizes employees for outstanding work is helping to: A. Lower morale B. Increase workplace conflict C. Improve employee motivation D. Reduce communication
Improve employee motivation
True or False: Ignoring employee concerns creates a positive workplace culture.
False
Which communication style is generally the MOST professional in the workplace? A. Using slang and emojis B. Speaking respectfully and clearly C. Interrupting coworkers D. Speaking loudly
Speaking respectfully and clearly
A leader who sets a positive example by following company rules is demonstrating: A. Integrity B. Bias C. Favoritism D. Competition
Integrity
Your coworker asks you to change sales numbers to make the company look better. What should you do?
Refuse and report the issue according to company policy
A diverse workplace benefits a business because it: A. Reduces creativity B. Brings different ideas and perspectives C. Eliminates disagreements D. Requires fewer communication skills
Brings different ideas and perspectives
Name three qualities of an effective leader discussed in class.
Examples: Honesty, Integrity, Respect, Communication, Accountability, Teamwork, Empathy