Ch. 5 - Language
This view of language says that language both reflects AND shapes the worldview of those who use it.
What is linguistic relativity?
These non-verbal help control verbal interaction.
[Larry nods his head and makes eye contact at the dinner table]
What are regulators?
This type of listening involves giving "careful and thoughtful attention to messages we send and receive".
What is mindful listening?
Daniele Goleman coined this term to describe the ability to understand and manage one's own emotions and to be sensitive to those of others.
What is emotional intelligence?
This thought fallacy describes when people feel they "should" be able to handle any situation with complete confidence and skill.
What is the fallacy of perfection?
This describes the process of adapting one's speech style to match that of others with whom one wants to identify.
What is convergence?
This term describes the formal study of body movement.
What are kinesics?
This bad listening habit expressing one's own ideas without inviting input from anyone else.
What is stage hogging?
This term describes a process where people rethink the meaning of emotionally charged events in ways that alter their emotional impact.
What is reframing?
This fallacy shows an incapability to distinguish between what is and what should be.
"He shouldn't be so inconsiderate"
"She should stand up for herself"
What is the fallacy of shoulds?
"Excuse me, sir" but this type of language uses lots of hedges and hesitations.
What is powerless language?
With this type of nonverbal communication, it's not WHAT you say (the words) but HOW you say it.
What is paralanguage?
This term describes the degree of congruence between what a listener understands and what the message sender was attempting to communicate
What is listening fidelity?
What is emotional labor?
This bad listening habit pretends to pay attention but listeners are in a different world.
What is psuedolistening?
Using the word "Fireman" instead of "Firefighter" conveys which type of language?
This term describes non-verbal communication through touch.
What are haptics?
"So what I hear you saying is..."
This type of listening response rephrases another person's words into one's own.
What is paraphrasing?
The phenomenon of spreading emotions from one person to another.
With this type of listening, people project their own insecurities onto others by interpreting innocent comments as personal attacks.
What is defensive listening?
These terms can cause communication problems because they gain their meaning only by comparison.
"I guess you could say, it's a BIG problem in communication."
What is relative language?
"Jumping for joy" or striking a powerful pose illustrate that we can use nonverbal communication to ____
What is "influence ourselves"?
This response style show a willingness to identify with the perspective of a speaker.
What is empathizing?
These are feelings that interfere with effective performance.
What are debilitative feelings?
This model is triangle shaped and includes these terms: interpreters, referents, and symbols
What is the I.A. Richards "Triangle of Meaning"?