Chapter 5
Is intrinci or extrinsic factors more powerful motivators in the context of work?
Intrincic
True or False: Nonverbal communication includes using gestures body language, facial expressions and dress attire?
True
What is one critical factor in team productivity?
Effective communication
What are the 8 forms of intelligence?
Language
Math & Logic
Music
Spatial
Movement
Interpersonal
Intrapersonal
Naturalist
Sharing to much emotion with other people occurs in what zone of personal level?
Neutral Zone
Which theory does frustration-regression occur?
ERG theory
What is the difference between a grapevine and rumor mill.
Grapevine the informal communication that has somewhat accurate information and can help an organization function when management is bad.
True or False: Group think is the best way for teams to participate in discussion?
False
What are the abilities of the Triarchic theory?
Analytical Skills (book smart)
Creative Skills
Practical Skills (Street Smart)
Describe the force field analysis model?
Changers plan for change and allow for a close look at the forces likely to restrain. The change is the battle field.
What are hygienes and motivators according to Herberg's two-factor theory?
Hygienes are qualities in the workplace that are outside the job itself
Motivators are factors that cause real, long-term motivators
What is selective listening?
consciously ignoring the noice and focusing to pay attention.
What are the ways hidden agendas can be uncovered & reduced by
Good communication, good group composition, creation of norms that discourage them
What is an inner saboteur?
The negative inner voice that forms mental habits that sabotage people's actions and keeps them from their full potential.
Which of the following Kaizen, Six Sigma or Lean is defined by providing maximum value to the customers with lowest possible amount of investment?
Lean
True or False: To increase productivity in an organization, job morale has to be sacrificed?
False
Wha is important in a high-context culture?
Knowing how to put yourself into the context
cultural norms
family background
building trust over time
What do the 5 leadership styles have in common?
They are a based on the level in which the leader includes others in the decision making
What is the large game play in an organization?
Office Politics
Does occasional regression normally occur when going through the cycle of personal loss?
True/Yes
Short regression are fine because they allow for fully healing to occur.
What is the order of needs people need to satisfy in the Maslow's Hierarchy of needs theory?
1.) Physiology
2.) Safety & security
3.) Belongingness & love
4.) Self-esteem
5.) Self-actualizatoin
What is the number of words a per/min people can comprehend? What is the amount of words a public speaker can speak?
People can comprehend 500 words per minute
Public speakers can speak 125 words per minute
What are the 5 stages of team development?
Forming
Storming
Norming
Performing
Adjourning
What are the five steps to controlling anger?
1.) Find the inner cause
2.) Recognize one's own flashpoint
3.) Examine the damage the anger has caused
4.) Work on developing conflict management skills
5.) Find what helps you calm down
What are the seven stages of personal change?
Emotional Standstill
Denial
Anger
Helplessness
Bottoming out
Experimenting
Completion