Say It Right
Communication where the receiver fully understands the message is called
What is effective communication?
This lists a job’s duties, hours and working conditions.
What is a job description?
A free meal, dental coverage and an employee discount are all examples of these.
What are fringe benefits
In Ontario, overtime pay starts after this many hours a week.
What is 44
About how many seconds a recruiter spends looking at a résumé.
What is 7 seconds?
Communication that happens at a minimum cost of time and resources.
What is efficient communication?
This lists the skills, education and experience a person needs for the job.
What are job specifications
This kind of benefit lets you pick your own hours or work from home.
What is a flexible schedule?
This law protects you from discrimination at a private job like Walmart.
What is the Ontario Human Rights Code?
Frank and Lillian Gilbreth filmed workers to find and cut out wasted movements. What is this called?
What is motion study
This barrier happens when an employee makes bad news sound better before telling the boss.
What are status effects (filtering)?
Studying a job to figure out every task it involves.
What is a Job analysis
A formal review of how well an employee is doing their job.
What is a performance appraisal
If you don’t feel safe doing a task at work, you have this right.
What is the right to refuse unsafe work?
He created Scientific Management.
Who is Frederick Taylor?
Listening for content, listening for feelings, and paraphrasing back are 3 of its 5 steps.
What is active listening?
Promoting a current cashier to supervisor is this type of recruitment.
Internal Recruitment
Teaching someone the skills for their current job is training; preparing them for a future role is this.
What is development
After working 5 hours in a row, you must get a break of this many minutes.
What is 30 minutes
He created the 14 principles of management.
Who is Henri Fayol
The belief that your own culture is better than others, like a company using the same ad in every country.
What is ethnocentrism?
This hiring step comes right after recruitment: reviewing résumés, interviewing, and choosing the best person.
What is selection
Keeping good employees from leaving, through benefits, feedback and chances to move up.
What is retention
Signed in 1982, this part of Canada’s Constitution protects freedoms like religion and expression.
What is the Charter of Rights and Freedoms?
At a government office, every decision follows a written rule, there’s a strict chain of command, and people are hired and promoted only on qualifications, never because they know the boss. What is this management style called?
What is bureaucracy (Max Weber)