Cr-003
To build positive customer relations, business must be
What is proactive?
The people who work to produce goods and services are known as
human resources.
Which of the following is the main purpose of management
To accomplish the business’s goals
A business that exists to fulfill a specific mission or undertaking is called a __________ business.
nonprofit
TeJuan’s Fishing Shack demonstrates effective information management by
accessing a list of fishing equipment appropriate for a particular customer.
Positive customer relations encourages loyalty and
What is repeat business
Determine whether the following statement is true or false: Companies without an HR department do not participate in HR management activities.
what is False; in companies without HR departments, other managers and supervisors partici-pate in HR management activities.
Avery, who manages a silk-screening and embroidery business, has set a goal of increasing sales by 15% in the next six months. To reach his goal, he has increased the business’s advertising budget. This is an example of the ______________ function of management.
planning
Which of the following represents a primary business activity
Marketing
Franco’s Bread Shop is introducing a new type of sandwich bread to the community this week. Which of the following describes the business activity that the bread shop will likely partake in before the release:
Promoting the new bread through advertising
The most important factor in a business’s customer relations is its
What are people
A commission or bonus is an example of a form of
What is compensation.
Which management function is described in the following situation: Christy Chen determines the type of workers she needs, locates qualified applicants, selects those to be hired, and assigns the new hires to a work area.
Staffing
Within a local pizza shop, financial analysis is most likely used to
obtain funding for supplies.
Which of the following behaviors best describes the primary business activity of operations:
Producing goods and services
To maintain positive customer relations, a business must deliver on its
What is promises
In what way might an HR manager be involved in employee benefits
What is Determining eligibility and cost
A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating
technical skills.
Which of the following activities demonstrates human resources management:
The business takes care of the responsibilities associated with having employees.
Making sure that a business has enough of a product in stock without having too much on hand is the goal of
inventory management.
Building positive customer relations is a good way for smaller businesses to compete because it is
What is inexpensive
After a company’s training needs are determined, what is the next step in training and development?
What is Determining what training resources are available
A small-business manager who considers how a one-person reduction in office staff could impact the rest of his/her company is demonstrating
conceptual skills.
Janelle’s Creative Supplies is opening an additional location on the other side of town. To successfully operate the new location, Janelle primarily needs
additional employees.
Which of the following demonstrates the interrelationship among primary business activities
One business activity changes, so the others must adjust.