Interpretation of Key Factors in Change
This term describes the resistance employees may show when they dislike organisational change.
A: What is resistance to change?
When a business adapts to external forces such as new technology, this is an example of responding to what?
A: What is the external environment?
A contingency plan prepares a business for these unexpected events.
A: What are crises (or emergencies)?
Businesses in these industries, such as airlines and hospitals, particularly need contingency planning.
A: What are high-risk industries?
Kotter and Schlesinger suggested four reasons why employees resist change. Name one.
A: What are self-interest, misunderstanding, low tolerance, or different assessments of the situation?
Training and development programmes help reduce this type of employee resistance.
A: What is fear of the unknown (or lack of skills)?
A contingency plan that considers strikes, natural disasters, or IT failures is known as what type of plan?
A: What is a crisis management plan?
Contingency planning can help protect a business’s ________ with stakeholders during a crisis.
A: What is reputation?
A benefit of effective change management is that it reduces this, which can disrupt productivity.
A: What is uncertainty (or disruption)?
The concept that businesses must continually adapt to survive in competitive markets.
A: What is dynamic business environment (or change is inevitable)?
A key benefit of contingency planning is that it reduces this if something goes wrong.
A: What is risk (or uncertainty)?
Contingency planning helps ensure businesses can continue this, even in adverse conditions.
A: What is continuity of operations (or business continuity)?
This leadership style is often more effective in managing change than an autocratic one.
A: What is democratic (or participative) leadership?
Organisational structures with flexibility and fewer layers of management are better for managing this.
A: What is change?
A limitation of contingency planning is that it requires this, which could otherwise be used elsewhere.
A: What are resources (time, money, staff)?
An organisation that fails to plan for crises may suffer long-term damage to what?
A: What is survival (or competitiveness)?
A factor that makes change easier if leaders communicate vision clearly.
A: What is effective communication?
A weakness of poorly managed change is that it can damage this intangible asset.
A: What is employee morale (or reputation)?
The process of identifying and evaluating potential risks.
A: What is risk assessment?
Contingency planning is most effective when combined with regular updates to this.
A: What are risk assessments (or business plans)?