AFFECT, MOODS & EMOTIONS
What umbrella term covers both emotions and moods?
Affect
Name one of the six essentially universal emotions listed in the presentation.
Anger, fear, sadness, happiness, disgust, or surprise
What is another name for emotional intelligence?
Emotional quotient, or EQ
Which EQ skill means recognizing your own emotions and how they affect your thoughts and behavior?
Self-awareness
What are interpersonal skills?
Qualities and behaviors we exhibit while interacting with other people
What is the label you give to the affect you are experiencing?
An emotion
Which basic emotion might you feel when you believe you are in danger?
Fear
What is emotional intelligence the ability to understand, use, and manage?
Your own emotions in positive ways
Which EQ skill involves controlling impulses and adapting to changing circumstances?
Self-management
Name one interpersonal skill listed in the presentation.
Emotional intelligence, communication, reliability, teamwork, active listening, leadership, positivity, negotiation, openness to feedback, or empathy
Which usually lasts longer: a mood or an emotion?
A mood
Which basic emotion is associated with finding something revolting?
Disgust
Name one benefit of emotional intelligence mentioned in the presentation.
Relieving stress, communicating effectively, empathizing, overcoming challenges, or defusing conflict
Which EQ skill involves understanding other people's emotions and needs?
Social awareness
Which interpersonal skill means paying close attention to what another person says?
Active listening
You feel generally irritable for most of the day, but cannot identify one clear cause. Is this more likely a mood or an emotion?
A mood
A friend tells you unexpected news and your reaction is immediate astonishment. Which basic emotion is this?
Surprise
The presentation identifies three areas where EQ is important. Name one.
Leadership, managing behavior, or building relationships
Which EQ skill includes clear communication and managing conflict?
Relationship management
According to the presentation, what can a lack of interpersonal skills lead to with colleagues or management?
Conflicts
In the presentation, feelings are described in terms of what two broad experiences?
Pleasant or unpleasant; calm or agitated
Name all six basic emotions listed in the presentation.
Anger, fear, sadness, happiness, disgust, and surprise
How can emotional intelligence help when a disagreement happens?
It can help people manage emotions, empathize, and defuse conflict
You notice a teammate seems upset and try to understand their concerns. Which EQ skill are you using?
Social awareness
Your group receives constructive criticism, and you listen and consider how to improve. Which interpersonal skill does this demonstrate?
Openness to feedback