Motivation theories
Maslow’s sequence of human needs in the order of their importance
Hierarchy of Needs
the assignment of more responsibilities/authority to employees or the promotion of employees to positions that bring rewards, such as increased salary, fringe benefits and increased responsibilities
career advancement
a means of dispute resolution involving an independent third party (such as a commissioner of the Fair Work Commission) hearing both arguments in a dispute and determining the outcome
arbitration
the formal assessment of how efficiently and effectively an employee is performing their role in the business
appraisal
occurs when the behaviour of an employee is unacceptable and a business terminates their employment
dismissal
the assistance or services (such as counselling and mentoring) provided by the business to help employees cope with difficulties that may impede their work performance
support
the direction of finances, or resources such as time, into the teaching of skills to employees
investment in training
a legally binding document determined by the Fair Work Commission that sets out minimum wages and conditions for whole industries or occupations
Award
a strategy where a variety of opinions on the performance of employees is sought with the aim of arriving at a more comprehensive picture of past and current performance
employee observation
the rights to benefits that employees have when leaving the workplace, either on a voluntary or an involuntary basis
entitlement considerations
a form of penalty or discipline imposed on an employee for poor performance
sanction
occurs when employees learn skills in a location away from the workplace. It usually involves sending individuals or groups of employees to a particular specialised training institution (such as a university or TAFE college).
off-the-job training
an agreement on pay and conditions of work made at the workplace level and negotiated between groups of employees (or represented by their union) and employers
enterprise agreement
a process by which management and employees agree on a set of goals for each employee, with these goals all contributing to the objectives of the business as a whole
management by objectives
occurs when a person’s job no longer exists, usually due to technological changes, a business restructure, or a merger or acquisition
redundancy
Australia’s national workplace tribunal that has a number of responsibilities under the Fair Work Act 2009
Fair Work Commission
occurs when employees learn a specific set of skills to perform particular tasks within the workplace. This training usually occurs in the working environment, and uses the equipment, machinery and documents that are present in that workplace
on-the-job training
the confidential discussion of issues in a non-threatening environment, in the presence of a neutral, objective third party, who helps the parties in dispute to work towards an agreement, but does not offer suggestions or solutions
mediation
a process whereby employees carry out self-assessment, based on a set of agreed criteria
self-evaluation
the voluntary ending of employment by the employee ‘quitting’ their job
resignation
organisations that represent and assist employer groups
employer associations
the monetary compensation provided to employees relative to how their performance is assessed according to set standards
performance-related pay
issues relating to the process of changing from one job to another or from one set of circumstances to another
transition considerations
organisations formed by employees in an industry, trade or occupation to represent them in efforts to improve wages and the working conditions of their members
trade unions
occurs when an employee decides to give up full-time or part-time work and no longer be part of the labour force
retirement