Performance Management
Deficiency, contamination and biases
What are criterion problems? pp. 118-119
Developmental, transitional and transformational
What are types of organizational change? pp. 150-151
Involves autonomic nervous system responses where a conditioned stimulus is paired with an unconditioned stimulus to produce a conditioned response
What is Classical Conditioning? pp. 20-21
Transferring new knowledge or skills from a training environment to an actual job situation.
What is transfer of training?
Conceptual, human and technical
What is the Hierarchy of Management Skills? pp. 106-107
halo/horn, central tendency, zero-sum problem, recency and primacy, leniency-strictness
What are rating errors? pp.122-123
The basic approach to organizational change. Involves data gathering, feedback, data discussion, diagnosis, action planning, action and recycling
What is the action research model? pp. 158-160
Involves developing a stimulus-response association by selective reinforcement of the correct response
What is Operant Conditioning? pp. 21-22
total cost of training / number of trainees
What is cost per trainee? p. 9
Training focused on changing managers' assumptions about the value of openness and feedback and making them aware of the difference between what they actually do versus what they think they do
What is double-loop learning? p. 107
Employer established objectives used to evaluate performance
What is management by objectives (MBOs)? pp. 132-133
An organization skilled at creating, acquiring, and transferring knowledge, and modifying behavior to reflect new knowledge and insights
What is a learning organization? p. 161
Learning is influenced by what is reinforced. The environment influences individual behavior and individuals influence the environment
What is Social Cognitive Theory? pp. 24-25
Includes an assessment phase, training and development phase, and an evaluation phase
What is a systems model of training? pp. 11-12
adolescence, young adulthood, adulthood and maturity
What are stages 5 to 8 of Erikson's Developmental Life Stages? p. 100
Ranking, graphic rating scales, forced choice, checklists, essays and critical incidents
What are evaluation procedures? pp. 124-131
Team-building, sensitivity training, responsibility charting, rotating membership, conflict resolution meetings, structural change
What are interventions? pp. 166-176
Learning is experience-based, problem-centered and enhanced by active participation
What is Adult Learning Theory (or Androgogy)? pp. 27-28
Analysis, design, development, implementation, and evaluation
What is the ADDIE Model of Training? p.12
Systematic process from one to 18 months designed to promote understanding of the mission, vision, and values, foster belonging, and cultivate long-term relationship building
What is onboarding? pp. 92-94
Documents an employee's deficiencies and outlines what is needed to improve
What is a performance improvement plan? p. 115
Focused on providing customers with error-free products through a process of continuous improvement
Visual, auditory and kinesthetic
What are the three learning styles? pp. 37-38
Apprenticeships, internships, job rotation and cross training, coaching and counseling
What are on-the-job training methods? pp. 48 - 52
Exploration stage, establishment stage and maintenance stage
What are the Stages of Career Development - Working Careers Model? p. 101