1
Which kind of system software tells the computer how to communicate with peripherals, such as a printer or scanner?
Device drivers
Which of the following operating systems require a file extension to execute a program?
Windows
What should a level 1 technician do when they are unable to solve an issue?
Escalate to a higher level of support.
Designations at the end of file names such as .docx and .html are called _____________.
File Extentions
Which of the following key combinations lets you open Task Manager?
CTRL, ALT, DELETE
Disk cleaners, antivirus software, backup tools, and file compressors are which kind of system software?
utility software
Which operating system function has a steeper learning curve and can potentially break the system without careful use of its operations?
Command line interface (CLI)
Which of the following is the BEST way to handle a program that is unresponsive?
Force-close the program
A user was working on a spreadsheet when the application became unresponsive. After waiting several minutes, the application is still unresponsive. Which of the following is the BEST action for the user to take?
Use task manager to end task
Which category of system software provides a platform for application software to run on?
Operating system
What is junk email?
Unwanted, unsolicited email
If you select a file on your desktop and delete it, what happens to the file?
It is moved to recycling bin
Which of the following are web browsers? (Select two.)
Answer
Microsoft Visio
Bing
Mozilla Firefox
Google Chrome
Mozilla Firefox
Google Chrome
Alex, a system administrator, wants to grant NTFS permissions to a user so they can view and change files but not change permissions. Which of the following permissions should be used?
Modify
Which of the following commands is used to navigate to different folders in Command Prompt?
Answer
cd
rd
dir
md
CD
What type of file system is NTFS?
Journaling
Which of the following applications can be used for storing, modifying, extracting, and searching data?
database software
Which permission option lets a user view files but not change them?
Read
Where would you go to cancel a print job?
Print que
Which of the following digital communication media does NOT require a connection to the Internet?
SMS
When composing an email message, why might you want to use the Bcc field?
To copy the email confidentially
While browsing the Internet on a Windows 10 workstation, the Internet Explorer browser window hangs and stops responding. Which Task Manager tab would you use to end Internet Explorer? (Select two.)
Answer
Processes
Services
Performance
Details
Startup
Process and Details
Which of the following describes the firmware in gaming consoles, TVs, and smart cars?
Embedded OS
What is the main difference between a regular technical support specialist and a managed service provider technician?
Managed service provider's services are outsourced as a third party.
Which of the following keys is used to enter Safe Mode on a Windows computer?
F8