Chapter 16
Fiedler assumed a person's leadership style was ________.
fixed
________ is measured by the costs of acquiring and transforming organizational resources into outputs.
Input
________ refers to the process of monitoring, comparing, and correcting work performance.
Controlling
Studies show that employees are more likely to remain ________ if they are experiencing negative emotions.
silent
For communication to be successful, meaning must be imparted and understood by the ________.
receiver
In general, workers with high levels of ability require ________ supervision.
minimal
According to the path-goal theory, a manager who consults with subordinates and uses their suggestions exhibits ____________ leadership behavior?
participative
Most organizational theft is committed by ________.
employees
Active listening demands total ________.
concentration
During the communication process, the message is converted to a symbolic form. This process is called ________.
encoding
The _______ leadership style in which the leader generally gives the group complete freedom to make decisions and complete the work in whatever way it sees fit?
Laissez-faire style
Organizational ________ is a measure of how appropriate organizational goals are and how well an organization is achieving those goals.
effectiveness
Amadu prefers to get his performance data in the form of charts and graphs. Amadu prefers ________ reports.
statistical
The management control that takes place while a work activity is in progress is known as ________ control.
concurrent
The process through which the symbols of a message are translated by the receiver into a form that (s)he can understand is called ________.
decoding
Many charismatic leaders exhibit some of the same behaviors as ________.
narcissists
An organization hires additional personnel as soon as they get a major contract. The organization is using ________ control.
feedforward
___________ corrective action corrects the problem at once to get performance back on track.
Immediate
Alan has just given his subordinates a difficult project. Now he is telling them he has every confidence they will be successful. Alan is using communication to ________.
motivate
Disturbances that interfere with the transmission, receipt, or feedback of a message are called ________.
noise
________ leaders move beyond their own self-interest to help followers grow and develop.
Servant
Corporate governance is a system used to govern a corporation so that the interests of corporate _______ are protected.
owners
If a manager investigates how and why performance has deviated beyond the acceptable range of variation and then corrects the source of the deviation, she is using ________ corrective action.
basic
Amber has called her work group together to assign tasks for the day. In this instance, Amber is using communication to manage ________.
behavior
The final link in the communication process is ________.
feedback